Benihana - Cincinnati, OH

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1. ED

   EricaD

   1 recensie

   4.0

   1 recensie

   3 dagen geleden gegeten

   overall4food5service5ambience3

   Food was excellent, chef was excellent. But we were sat at a table with two very young unruly kids. Ruined our whole ambiance, unfortunately.

   Report
2. OT

   OpenTable Diner

   Cincinnati / Dayton

   1 recensie

   5.0

   1 recensie

   5 dagen geleden gegeten

   overall5food5service5ambience5

   My friends and I went to lunch and took our friend that visited from New Jersey, we chose Benihana for the entertainment of the chef and they sit other people with you that are not part of your group developing friendships with people you don’t know. Our visit was to help us distract from the loss of family members and our chef was amazing, he made us a beating heart out of the rice. That was so creative, we laughed, had a good meal and walked away revived from our sorrows.

   Report
3. NH

   NicoleH

   Cincinnati / Dayton

   1 recensie

   1.0

   1 recensie

   6 dagen geleden gegeten

   overall1food1service1ambience1

   Staff got into a very heated dispute. The restaurant has a fully armed security guard. I did not feel safe. Will not be back!!!!!

   Report
4. DB

   DavidB

   Cincinnati / Dayton

   3 recensies

   vip
   3.0

   3 recensies

   7 dagen geleden gegeten

   overall3food3service2ambience2

   As I soon as we entered the restaurant we were met with a horrible smell (like sewer). Restrooms were dirty. Drinks were watered down. Service was extremely slow (few customers there). It was a disappointment from our visits in the past.

   Report
5. BM

   BosMac

   Austin

   7 recensies

   vip
   3.0

   7 recensies

   Gegeten op 6 augustus 2022

   overall3food4service4ambience3

   It’s was a slow process. The wait to be seated was over 30 min. With a reservation. Our server was good and so was the chef. But I’m used to multiple items being cooked at once. So waiting for everything individually was kind of painful to watch. We were there for about 2 hours and that has never been my experience with hibachi.

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6. HM

   HumbleM

   Cincinnati / Dayton

   1 recensie

   1.0

   1 recensie

   Gegeten op 6 augustus 2022

   overall1food3service1ambience1

   Food was good had reservations for 7pm didn’t leave the restaurant till 1045pm due to horrible service, poor communication, service was horrible attitudes where bad never going back and the place was filthy

   Report
7. SS

   StephenS

   Key West / Flor

   1 recensie

   2.0

   1 recensie

   Gegeten op 6 augustus 2022

   overall2food3service2ambience2

   Reservations were a 6:3(0 pm as we had our granddaughter we didn’t getseated until 7:30 and said ther for another 30 minutes Food was good and cook was good but the wait was way too long

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8. SP

   SammiP

   Cincinnati / Dayton

   1 recensie

   2.0

   1 recensie

   Gegeten op 6 augustus 2022

   overall2food3service2ambience3

   Overall we stayed the food was okay. The problem was when we got there a total of 2 waiters didn’t want to wait on us. I think it was because of our race but they said it was because it was closing time and the 2 waiters that complained about waiting on us was getting out of there soon. Which I Think is Bull. But we will try again. Because I always hear Great Things. .

   Report
9. DN

   DonnaN

   South Carolina

   1 recensie

   5.0

   1 recensie

   Gegeten op 5 augustus 2022

   overall5food5service5ambience5

   We snatched up a last minute reservation for dinner for five! Honestly had the best experience in a long time! The food flavor was incredible, the chef was engaged, and the entire meal was a 10 out of 10!

   Report
10. E

    Emha

    Cincinnati / Dayton

    1 recensie

    1.0

    1 recensie

    Gegeten op 4 augustus 2022

    overall1food2service1ambience2

    Had to wait longer than usual for a waiter. Cook wasn’t very talkative and didn’t do any tricks. Shrimp was not cooked all the way through.

    Report
11. VM

    VickiM

    Cincinnati / Dayton

    2 recensies

    5.0

    2 recensies

    Gegeten op 4 augustus 2022

    overall5food5service5ambience5

    Best meal we’ve ever had at Benihana! Our reservation was 30 minutes late due to staff not coming to work. Not something you can control.

    Report
12. OT

    OpenTable Diner

    Cincinnati / Dayton

    1 recensie

    4.0

    1 recensie

    Gegeten op 3 augustus 2022

    overall4food4service3ambience4

    We were celebrating two birthdays and I had a $30 birthday certificate that I gave our server when we were seated. At the end of the meal when the bill came, my $30 birthday certificate was not applied. When I questioned the server, Olivia, she stated she was unable to apply the birthday certificate to the bill. She said only the manager could apply the credit. She returned to our table with an overpayment credit receipt instead of rerunning the bill. If Benihana is giving me a $30 birthday certificate, it should be able to be applied to our bill so the charge reflects that credit. My bank account has been charged the amount of the total bill $374.50 and the credit, $32.43, the server said would appear back on my bank account has not posted as of the time of this correspondence.

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13. B

    Billdo

    Cincinnati / Dayton

    33 recensies

    vip
    2.0

    33 recensies

    Gegeten op 31 juli 2022

    overall2food5service2ambience3

    Had an all new wait staff, none of them knew what things were that we were asking for. They told us they didn’t have teriyaki sauce (for steak or chicken) or spicy for the chicken, or different drinks we tried to order, said they never heard of the Benihana kids chopsticks, etc. they just had no idea what was going on. Made for a bad experience. We didn’t find out until AFTER we ate our food with no sauces that they did actually have them. The chef told is as we were finishing our meals. We also had our reservation for 7:45, they literally only had 2 other tables full, all other 20 tables were open & we didn’t get sat until almost 8:30!!!! That’s insane.

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14. RB

    RachelleB

    Utah

    3 recensies

    vip
    2.0

    3 recensies

    Gegeten op 31 juli 2022

    overall2food4service3ambience1

    As soon as we walked in there was a police officer standing behind the hostess. That was an immediate concern. The restaurant was very dirty and outdated. We had to wait for quite a while for a chef to be available. Once we finally ate the food it was good. I will look for another hibachi grill to go to in the future

    Report
15. JH

    JenniferH

    Cincinnati / Dayton

    14 recensies

    vip
    5.0

    14 recensies

    Gegeten op 30 juli 2022

    overall5food5service5ambience4

    Excellent food, service and entertainment for our family of four outing. The chef and wait staff were accommodating and made our experience that much more enjoyable.

    Report
16. OT

    OpenTable Diner

    San Francisco

    1 recensie

    3.0

    1 recensie

    Gegeten op 30 juli 2022

    overall3food5service1ambience1

    Server was unmotivated and abrupt; we waited for everything, including the check. We were there for almost 3 hours. Food quality was excellent.

    Report
17. TJ

    TonyaJ

    Cincinnati / Dayton

    1 recensie

    5.0

    1 recensie

    Gegeten op 28 juli 2022

    overall5food5service5ambience5

    Great customer service, my food and the chef was good. Will got back soon.

    Report
18. ED

    ElmerD

    Cincinnati / Dayton

    4 recensies

    1.0

    4 recensies

    Gegeten op 27 juli 2022

    overall1food3service2ambience1

    I ask to be sdeated at a different table. One of the guest had food allergy to shrimp and thats what I order as in shrimp fried rice, hitbachi shrimp. I also need a end tabgle sot and got shoe horned into a middle table spot.

    Report
19. OT

    OpenTable Diner

    Cincinnati / Dayton

    1 recensie

    4.0

    1 recensie

    Gegeten op 25 juli 2022

    overall4food5service4ambience3

    The food was excellent! The chef was professional and the service was awesome! The only downfall, they were super late!!! I had reservations for 2:00 and I did not get to my table until, 3:00. The chef didn't come to the table until 3:15.

    Report
20. WB

    WookieBreath

    Cincinnati / Dayton

    6 recensies

    2.0

    6 recensies

    Gegeten op 23 juli 2022

    overall2food3service2ambience1

    Restaurant needs a major overhaul. Sticky carpet, dark lounge/waiting area. Had a 5:45pm reservation but didn’t get seated until 6:30pm. Had to go to hostess stand three times to make sure they didn’t forget about us. Will not go back.

    Report
21. OT

    OpenTable Diner

    Cincinnati / Dayton

    1 recensie

    1.0

    1 recensie

    Gegeten op 23 juli 2022

    overall1food1service1ambience1

    We had a 415 reservation and was not seated until after 5. We didn’t eat until 6. I have been here several times and never has the food and service been this bad!!!! I will not be back, very disappointed!!!

    Report
22. R

    Ryno

    Cincinnati / Dayton

    4 recensies

    1.0

    4 recensies

    Gegeten op 22 juli 2022

    overall1food4service1ambience3

    Our family loves Benihana, however, this location has continued to decline for years. We have reservations at 7:00, we were finally seated at 7:30. We got our drinks at 8:00... meaning we sat and looked at a menu for 30 minutes after being seated before getting a glass of water. The bathrooms were disgusting... might have been cleaned back in the 90s if we're being honest. The cook was great, and the kids enjoyed the "show," but at the end of the night, it was over three hours for a meal that took less than 30 minutes to cook. The waitress never brought the kids their ice cream, and we had to ask for the check three times before finally getting it. I would say we'll never go back, but the kids will win that war... overall it's a terribly managed place that is understaffed and poorly serviced. The ambiance was expectedly loud, but enjoyable. For a $200 meal for 4... I can think of a lot of places that are much more sanitary, better serviced, and a more enjoyable experience.

    Report
23. CL

    CherylL

    Cincinnati / Dayton

    1 recensie

    4.0

    1 recensie

    Gegeten op 22 juli 2022

    overall4food4service4ambience4

    Overall, a very nice experience. The wait with a reservation was 30 minutes. The Chef was awesome!

    Report
24. ET

    ErinnTodd

    Cincinnati / Dayton

    3 recensies

    3.0

    3 recensies

    Gegeten op 22 juli 2022

    overall3food4service2ambience3

    I didn’t get one refill the entire meal. I couldn’t find my server

    Report
25. PO

    PatriciaO

    1 recensie

    5.0

    1 recensie

    Gegeten op 21 juli 2022

    overall5food5service5ambience5

    Visit was wonderful I would just suggest a restroom update! Restrooms were very outdated and dark. I’m a type of person I like the restrooms to look nice and be bright. No dark and outdated. Especially at a high class restaurant

    Report
26. CS

    CandyS

    1 recensie

    5.0

    1 recensie

    Gegeten op 21 juli 2022

    overall5food5service5ambience3

    Our cook was awesome! He was funny and easy to joke with. Love the waitress too. She was really quick and friendly.

    Report
27. F

    Frugalista

    Cincinnati / Dayton

    6 recensies

    4.0

    6 recensies

    Gegeten op 20 juli 2022

    overall4food4service5ambience4

    I was surprised we were seated in close proximity again, would prefer space. The food was good, the chef had a lighter touch with the butter, heavier with the soy. Bring back the mustard sauce as a standard!

    Report
28. d

    deedee123

    Cincinnati / Dayton

    187 recensies

    vip
    5.0

    187 recensies

    Gegeten op 20 juli 2022

    overall5food5service5ambience5

    The food as well as the service were wonderful.

    Report
29. GB

    GabieB

    1 recensie

    3.0

    1 recensie

    Gegeten op 18 juli 2022

    overall3food3service1ambience1

    Reservations were for 7pm host said they were running 15 min behind, okay fine not a big deal, but got sat at 7:30, we ordered as soon as we sat and the cook didn’t come out until 8:30. The server asked if we could pay and we hadn’t even gotten the bill yet. Once the bill came 20 mins later it was wrong. We were there for a birthday dinner and was disappointed. The food however did taste good, even tho we had to correct the order because it was taken wrong.

    Report
30. OT

    OpenTable Diner

    1 recensie

    3.0

    1 recensie

    Gegeten op 16 juli 2022

    overall3food5service2ambience4

    Food was delicious as always

    Benihana - Cincinnati, OHGereageerd op 4 augustus 2022Dear Guest On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report
31. JS

    JenniferS

    1 recensie

    5.0

    1 recensie

    Gegeten op 16 juli 2022

    overall5food5service5ambience5

    Great food and service. Cooking can be loud but so much fun to watch

    Benihana - Cincinnati, OHGereageerd op 4 augustus 2022Dear JenniferS We are happy to hear that you enjoyed the dining experience!

    Report
32. OT

    OpenTable Diner

    Centraal-Californië Kust

    5 recensies

    5.0

    5 recensies

    Gegeten op 15 juli 2022

    overall5food5service5ambience4

    Fun time good food with experience for grandkids.

    Benihana - Cincinnati, OHGereageerd op 4 augustus 2022Dear Guest Your feedback is appreciated. We are pleased to hear we were able to create a great memory for you and your family!

    Report
33. K

    Kerri

    Cincinnati / Dayton

    2 recensies

    5.0

    2 recensies

    Gegeten op 15 juli 2022

    overall5food5service5ambience3

    As always, Benihana doesn’t disappoint when it comes to food! This is my favorite restaurant and has been for years!!

    Benihana - Cincinnati, OHGereageerd op 4 augustus 2022Dear Kerri We appreciate you dining with Benihana, thank you for the kind words!

    Report
34. MR

    MichaelR

    Cincinnati / Dayton

    1 recensie

    4.0

    1 recensie

    Gegeten op 14 juli 2022

    overall4food5service3ambience5

    The food was fantastic as always but the price…ouch! $95 for 2 people. The service at the table was also decent but despite having a 5pm reservation, we weren’t seated until 5:30 and sometimes the waitress would be gone for extended periods of time. Overall, you’ll enjoy your visit…until you get the bill.

    Benihana - Cincinnati, OHGereageerd op 4 augustus 2022Dear MichaelR Your feedback is appreciated. We will be sure to share your review with the team.

    Report
35. CJ

    CurtisJ

    Cincinnati / Dayton

    1 recensie

    4.0

    1 recensie

    Gegeten op 13 juli 2022

    overall4food5service5ambience3

    It was my birthday and I had made reservations. The food and service were great. However the seating sucked. They stacked an eight top at our table without a few of those folks being large. Limited space to eat plus the covid issues. This was not a pleasant experience with the person next to me coughing as well.

    Benihana - Cincinnati, OHGereageerd op 5 augustus 2022Dear CurtisJ On behalf of our team here at Benihana we would like to sincerely apologize for the negative experience you encountered, especially while celebrating a special occasion. If you would like to get in touch with our team, please do so via the Contact Us page on our website so we can properly address your concerns.

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36. J

    Jtfoodies

    Cincinnati / Dayton

    2 recensies

    5.0

    2 recensies

    Gegeten op 12 juli 2022

    overall5food5service5ambience3

    Anniversary and birthday celebrations

    Benihana - Cincinnati, OHGereageerd op 5 augustus 2022Dear Jtfoodies Thank you for allowing us to be a part of the special occasion!

    Report
37. M

    Mouse

    Cincinnati / Dayton

    25 recensies

    vip
    3.0

    25 recensies

    Gegeten op 11 juli 2022

    overall3food4service3ambience2

    Wow, where to begin. We had reservations for 7:30 but didn't get seated until 8pm. We didn't get the drink orders taken until 8:15. The chef began cooking our food just before 9pm. The food was good and the waitress did a good job but had too many tables to cover. The typical stereotypic cooking routine only continues to further alienate people of Asian heritage. We won't be back.

    Report
38. PB

    PaulB

    1 recensie

    3.0

    1 recensie

    Gegeten op 11 juli 2022

    overall3food3service4ambience3

    Under seasoned food. Expensive. I would not return.

    Benihana - Cincinnati, OHGereageerd op 13 juli 2022Dear PaulB We apologize for your recent visit. To better assist you, please contact our team via the Contact Us page on our website.

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39. CR

    ConstanceR

    Cincinnati / Dayton

    12 recensies

    vip
    3.0

    12 recensies

    Gegeten op 9 juli 2022

    overall3food3service1ambience3

    The prices are high, the food was good. The service is extremely slow and if you with your own group it’s fine but with people you don’t know three hours can be a long time. It’s a once a year place for us.

    Benihana - Cincinnati, OHGereageerd op 5 augustus 2022Dear ConstanceR Your feedback is appreciated. We will be sure to share your review with the team.

    Report
40. BS

    BarryS

    Indiana

    2 recensies

    vip
    5.0

    2 recensies

    Gegeten op 8 juli 2022

    overall5food5service5ambience5

    Always the best meal in Cincinnati!!! Great job tonight.

    Benihana - Cincinnati, OHGereageerd op 13 juli 2022Dear BarryS On behalf of our team here at Benihana, we would like to thank you for your continuous loyalty!

    Report