Benihana - Mall of America, MN

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1. OT

   OpenTable Diner

   Minneapolis - S

   12 recensies

   vip
   5.0

   12 recensies

   Gegeten op 15 juni 2019

   overall5food5service5ambience5

   Wonderful!

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2. JM

   JamieM

   Minneapolis - S

   28 recensies

   vip
   5.0

   28 recensies

   Gegeten op 11 juni 2019

   overall5food5service5ambience5

   Best hibachi

   Report
3. J

   Jena

   Minneapolis - S

   1 recensie

   1.0

   1 recensie

   1 dag geleden gegeten

   overall1food5service1ambience3

   We have done Hibachi many times in the past and it has always been fun, but last night at Benihana was the worst experience we have ever had eating out. We had an 8 pm reservation. We were sat at our table at 8:20. Sat there for 25 minutes before the waitress came to take our drink order. We finally got some soup after being seated over an hour ago! Then a half hour after that we got our salad and the hibachi chef started. Chef made everything separately with very little show. Forgot two of our rices and my daughters meal, which was sushi. No drink refills, no silverware, no rice bowls, etc. Absolutely no service. Had to ask for our ice cream and they never did anything for my daughter’s birthday that I had requested. To top it off, I was automatically charged 25 percent as a service charge, which I would not of minded paying had we got some service. We all left feeling very disappointed and will never be back.

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4. RM

   RobertM

   1 recensie

   2.0

   1 recensie

   2 dagen geleden gegeten

   overall2food4service1ambience1

   Service was slow waitress forgot to come back for the bill plus the illegal surcharge of 20% statue 177.23 doesn’t even include surcharge Minnesota attorney office verified Wont return!

   Report
5. JG

   JGirl

   Minneapolis - S

   1 recensie

   1.0

   1 recensie

   2 dagen geleden gegeten

   overall1food3service1ambience3

   Worst experience yet! Extremely rude/unprofessional staff up to management. The severs are very disorganized, slow and lack basic knowledge of their offerings. Waited 40 minutes for our drinks. Soup/salads weren't brought out until after the chef came out and began cooking. He stopped what he was doing to go tell our server. They attempted to add several additional items to our checks (2 different parties at our table). Did not give us our tea or ice cream. The place is filthy. Additionally, you are now forced to pay 20% gratuity for dine-in and 5% take-out. I wonder why??? This place/staff need to be evaluated if not closed.

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6. OT

   OpenTable Diner

   1 recensie

   4.0

   1 recensie

   2 dagen geleden gegeten

   overall4food5service3ambience3

   Food was good waiting at the table took the longest to prep to cook for us

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7. OT

   OpenTable Diner

   Minneapolis - S

   1 recensie

   1.0

   1 recensie

   3 dagen geleden gegeten

   overall1food3service1ambience3

   Super slow service. Under staffed. We are big fans of Benihanas. Just not this time.

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8. OT

   OpenTable Diner

   Minneapolis - S

   1 recensie

   4.0

   1 recensie

   3 dagen geleden gegeten

   overall4food5service3ambience4

   we got to the table 45 min pass our reservation because they were backed up and waited for the server more than 30 min at the table. Food was great, they apologized for the waited time and gave us a discount. The whole experience was great like always.

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9. TN

   ThomasN

   Exclusive

   2 recensies

   2.0

   2 recensies

   4 dagen geleden gegeten

   overall2food3service1ambience3

   Food was good. Waitress was horrible. Forgot my white rice twice. I had to order a be 3 times. She kept forgetting. She couldn’t explain the menu well when we asked. She didn’t deserve the mandatory 20% tip added the our bill!

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10. PM

    PriscillaM

    1 recensie

    3.0

    1 recensie

    4 dagen geleden gegeten

    overall3food4service1ambience3

    The service was extremely poor. We had at least 20 minute time gaps from ordering drinks, another 20+ to get our soup and salad, another 20 minutes to get our bill ( which we received the wrong bill and had to wait longer for the correct one). We did not receive all 5 courses and decided it was not worth the wait to get everything. We also had to remind them of one of our meals as the cook seemed to forget about it as he was finishing up.

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11. SH

    SandraH

    Minneapolis - S

    11 recensies

    vip
    4.0

    11 recensies

    4 dagen geleden gegeten

    overall4food5service4ambience4

    High quality food and entertainment. However, they were short staffed and out of many drinks and other things on the menu.

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12. B

    Buffie

    Kansas City / K

    1 recensie

    2.0

    1 recensie

    5 dagen geleden gegeten

    overall2food4service1ambience3

    Our chef was William and he was great ! With his witty jokes and communication and talent . The waitress was bad but I tried to give her some slack being her first night . I believe she needs a lot of training on how to get a routine and service . She didn’t listen to what was ordered , wasn’t attentive to refilling our beverages . We had our soup And salad bowls way into the chef cooking session they should of been removed. We had to ask someone to take them .The chef asked her to bring additional zucchini, she turned and asked the manager to get them.. If you just want to go to Benihana I would never recommend In a mall . I have never paid 245 for dinner at at Benihana we go often in Vegas . I def think the prices have been marked up tremendously. Not to Mention all the taxes that was added . It was even an additional sushi tax for ordering sushi ! When it’s an (Japanese ) restaurant. Makes 0 sense . My kids had a good time . But I would choose Kobe over Benihana . Also they didn’t even toss the shrimp my son was soo looking forward to that . She offered us boxes n the check while we were waiting for ice cream for 10 mins us and the other family literally were not satisfied. She even came to the table And said all one check . We didn’t know these people at all . Why wools you assume in a habachi Setting it’s one check . I had to recenter and not even respond to her cause of her lack luster service

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13. OT

    OpenTable Diner

    Minneapolis - S

    3 recensies

    vip
    2.0

    3 recensies

    5 dagen geleden gegeten

    overall2food4service1ambience4

    The hostesses need to work on their attitude and communication

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14. T

    Thanly

    Minneapolis - S

    2 recensies

    3.0

    2 recensies

    5 dagen geleden gegeten

    overall3food4service1ambience2

    I made reservations and had reiewed the web site prior to our dinner. Service was very poor. 3 different servers rotated begining to take care of the table but all 3 ended up abbandoning us. Clearing dishes was left undone guests ended up moving dity dishes to another table refills were also taken care of by self Service on our part. Then after the meal is done we find a 20% service charge. I remind you this was not listed when we made our reservations. 1 of the other guests said they saw a notice when they came in but 6 of us had no clue a mandatory tip was being added for very poor service. This practice tells staff it does not matter if they try or not they get their tip no matter what. We have been very generous (20-25%+) tippers esp.over the past 2 years trying to do right by service staff. This is a practice you will need to review. Benihana has been a go to for us however you are not the only option.

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15. OT

    OpenTable Diner

    Minneapolis - S

    7 recensies

    4.0

    7 recensies

    6 dagen geleden gegeten

    overall4food4service3ambience3

    Faster service than previous outings. Waitress was solo and wife didn’t get service as expected. Bill more than usual because when ask for extra vegetables , overcharged.

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16. RB

    RachelB

    Minneapolis - S

    1 recensie

    3.0

    1 recensie

    7 dagen geleden gegeten

    overall3food5service1ambience2

    The service was incredibly slow. We waited past our reservation, then another hour in the restaurant before they came to start cooking our food. It would have been nice to have drinks immediately or something to snack on while we waited past 9:30pm for dinner. The experience was good, the service not.

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17. OT

    OpenTable Diner

    North Dakota

    9 recensies

    vip
    4.0

    9 recensies

    Gegeten op 9 augustus 2022

    overall4food4service4ambience5

    Not worth the price at approx $50 pp for chicken or steak/rice/veggies

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18. j

    jetmac

    Minneapolis - S

    12 recensies

    4.0

    12 recensies

    Gegeten op 9 augustus 2022

    overall4food3service4ambience5

    Chicken was too dry. Price too expensive even with discount.

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19. AW

    AnneW

    Minneapolis - S

    1 recensie

    1.0

    1 recensie

    Gegeten op 8 augustus 2022

    overall1food3service1ambience2

    We had a reservation for 8 people at 6 30-30 7 o'clock came around and I finally went to the front and I said are we almost ready to see us and leave us and the young host said no sorry our employees don't shout for work and the servers we have on tonight are bad servers finally Finally at 7:15 after waiting 45 minutes for 8 of us to sit We finally got seated Sat there for over 20 minutes waiting for somebody to bring us our beverages we had You received our salads we had no soda where I had to walk around and look for someone to wear receive their bill it was over $300 had it been a great experience fine absolutely it was my daughter's 27th birthday Do I feel like the manager should have made me come up to us and the other tables that were experiencing the same kind of service and spoke to us apologized apologized no nobody did anything Obviously this location is not great great I've been to the wine on Golden Valley much much better experience

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20. TC

    TheaterClub5

    Minneapolis - S

    17 recensies

    5.0

    17 recensies

    Gegeten op 8 augustus 2022

    overall5food5service5ambience5

    Great experience

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21. T

    Tall0072

    Minneapolis - S

    2 recensies

    vip
    2.0

    2 recensies

    Gegeten op 7 augustus 2022

    overall2food4service1ambience4

    Our reservation was at 6, seated at 6:10 and our service didn’t start until 6:50. They brought salad but forgot the soup. We asked twice, were told it’s coming twice. Soup was later delivered after our meal was finished. Beware they charge a 20% additional “service fee” on top of everything. Tips on top of that had to be in cash (no where on receipt to add it). The chef did only 2 tricks, which normally there are several. We have been to Benihana several times, this time was a bad experience.

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22. TK

    TerriK

    Orlando / Oost-

    2 recensies

    5.0

    2 recensies

    Gegeten op 7 augustus 2022

    overall5food5service5ambience4

    We went for a late lunch with a 20 month old, and it could have been a challenge but the staff was great, and even though they were very busy they were attentive. The show was great and engaged our little one. The other party at the table was pretty demanding and they handled them really well.

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23. PS

    PhilipS

    Minneapolis - S

    1 recensie

    3.0

    1 recensie

    Gegeten op 6 augustus 2022

    overall3food5service1ambience5

    I was disappointed in Benihana this time I eat there every time I am in town, but this time. Service was super slow and inattentive. Then a thirty dollar gratuity was added to the bill. I do not think this is acceptable poor service does not need to automatically be acceptable and get a large gratuity.

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24. OT

    OpenTable Diner

    Minneapolis - S

    5 recensies

    3.0

    5 recensies

    Gegeten op 6 augustus 2022

    overall3food5service1ambience2

    This restaurant now applies 20% gratuity regardless of the service you receive. Our waitress was never around and we could not even ask for drink refills. Did not have anything to drink for most of the meal.

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25. d

    daisyr

    Minneapolis - S

    1 recensie

    vip
    1.0

    1 recensie

    Gegeten op 6 augustus 2022

    overall1food2service1ambience2

    Made a 8PM reservation for a birthday dinner. Waited 20 mins to get seated because they were running behind, fine. Once we were seated no on came to take our drink order for 40 mins at 9PM I asked the manager if this is typical wait time she looked shocked but said nothing and walked to get a waiter to take our order. It took another 25 mins to get our drinks which make out after our soup and salad. The manager never once came back to check in on us nor offered any sort of compensation. We didn't get served food or drinks for 1.5 hours past our reservation time and our main course wasn't served until 10pm. We we had plans that needed to be cancelled because of this. Management needs to be replaced. I am one who is typically very understanding but management didn't so much as apologize nor offer any compensation.... Not asking for much an app to share maybe for 2 hours of our time. NOTHING. Ridiculous. 14 year old bday ruined.

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26. OT

    OpenTable Diner

    Minneapolis - S

    4 recensies

    1.0

    4 recensies

    Gegeten op 4 augustus 2022

    overall1food1service1ambience1

    The time we schedule the dinner was the same time As a man in the Nile store shot a gun up in the air, so we had to go in the one in golden valley, I hope everyone who was in that mall of America in that day is okay and we pray for you.

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27. OT

    OpenTable Diner

    Alabama

    6 recensies

    3.0

    6 recensies

    Gegeten op 4 augustus 2022

    overall3food4service2ambience3

    Service was very slow. Hour and half wait for chef. Very expensive for what is was.

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28. K

    Kristen

    Minneapolis - S

    1 recensie

    4.0

    1 recensie

    Gegeten op 1 augustus 2022

    overall4food5service4ambience4

    The food was delicious! We waited a bit to be seated and for service to begin. Our server was friendly and attentive once she got to us.

    Report
29. N

    Neuman

    Minneapolis - S

    1 recensie

    2.0

    1 recensie

    Gegeten op 31 juli 2022

    overall2food5service2ambience2

    I don’t understand how you can automatically charge 20% as a tip when I had to bus my own families dishes so we had room to eat? The chef barely talked and looked like he hated his job and the waiter took a while to bring our drinks the second time. The first time he tripped over an obnoxious wagon that someone left in a walk way.

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30. K

    Kathleen

    Minneapolis - S

    1 recensie

    1.0

    1 recensie

    Gegeten op 31 juli 2022

    overall1food1service1ambience1

    Terrible service. Waited over an hour for our reservations we made and ended up leaving to dine elsewhere.

    Report
31. m

    midwestisbest1234

    Portland / Oreg

    1 recensie

    1.0

    1 recensie

    Gegeten op 30 juli 2022

    overall1food4service1ambience1

    I cannot recommend the Benihana Mall of America—it was legitimately the worst dining experience we’ve ever encountered. We went for a birthday with our family and were so excited-we have had great experiences at Benihana before, but we’ll never go to this location again. It may have just been the night we went, but our table waited 1.5 hours after our reservation for the chef to arrive because the restaurant booked more tables than they could reasonably service. We were unfortunately seated in their back room (an overflow room) and could see into the kitchen doorway, which was a mess. The wait staff was also using one of the tables in the front of the house for storing dirty dishes and garbage and didn’t care that diners could see. It made me wonder how hygienic the rest of the kitchen was. Right away, the manager and server spilled two of our drinks on the hot grill and didn’t bother to clean the spill up, so we sat with burning sugar on the grill for 1.5 hours until the chef arrived to clean it up. We spent our dinner overhearing the staff member drama near the kitchen—arguments, cursing, and learned that 2 service members quit that night. Our waitress was yelled at by a neighboring table for poor service and we could see she had been crying and had to still serve our table until we were swapped with a new server. The chef was underwhelming and didn’t do the table tricks you look forward to when you go to Benihana—we got 2 tricks and that was it. But, the food was very tasty. Our table did not get the ice cream that came with our meals, but at that point we had been at Benihana’s 3 hours and all we wanted were our checks so we could get out of there. When the checks arrived, we were charged for the drinks the manager spilled on us, but the new server quickly removed those charges. Overall, we were pretty shocked that no concessions or adjustments (eg free drinks) were made on the bill for the disastrous evening at Benihana.

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32. EH

    EmilyH

    Minneapolis - S

    1 recensie

    4.0

    1 recensie

    Gegeten op 30 juli 2022

    overall4food4service2ambience4

    Please hire more chefs. We waited an hour and a half for our chef to arrive and the place was severely understaffed.

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33. TH

    TimH

    Minneapolis - S

    1 recensie

    1.0

    1 recensie

    Gegeten op 30 juli 2022

    overall1food1service1ambience3

    We were seated 45 minutes after our reservation and after another 1/2 hour sitting at our table without meeting our waitress or getting a drink order we left the restaurant.

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34. M

    Mackenzie

    Minneapolis - S

    1 recensie

    1.0

    1 recensie

    Gegeten op 30 juli 2022

    overall1food1service1ambience1

    We waited 20 minutes just to be seated then waited over an hour with no chef and eventually had to leave cause of how long it was taking.

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35. OT

    OpenTable Diner

    Minneapolis - S

    3 recensies

    vip
    1.0

    3 recensies

    Gegeten op 30 juli 2022

    overall1food3service1ambience2

    Short staffed so drink refills didn’t happen on drinks. Must have been a new cook as entrees were plated separately. 20% service fee which isn’t a gratuity is insane. If you tip 20% you’ve now paid 40% or your bill which is really becoming excessive.

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36. S

    Suzen

    Chicago / Illinois

    1 recensie

    1.0

    1 recensie

    Gegeten op 30 juli 2022

    overall1food4service1ambience3

    Reservation was 8:30, they were running behind. Drink/Food service didn’t begin until 9:30 App plates weren’t cleared and drinks were left empty :(

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37. OT

    OpenTable Diner

    Chicago / Illinois

    2 recensies

    1.0

    2 recensies

    Gegeten op 30 juli 2022

    overall1food2service1ambience3

    Very long wait for everything: drink orders, refills, food, the bill, paying, etc. Service was very slow. Food was mediocre at best, orders were mixed up, chef spilled on another guest, most of the food got burnt. We were there almost 2.5 hours for a very disappointing dinner experience.

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38. JV

    JenniferV

    Minneapolis - S

    1 recensie

    2.0

    1 recensie

    Gegeten op 29 juli 2022

    overall2food4service1ambience2

    The service was awful. I love how they add on a 20% service fee and terrible service. Lots of ppl not happy. The only person that was good was the cook...name Miguel. He even was getting us refills as the waitress had no clue. Never have we been in there for 2 hours and 15 minutes. Oh and we had 2 birthdays that they didn't even acknowledge. Sad when my kids picks to go there for his bday!

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39. KB

    KatieBug

    Minneapolis - S

    12 recensies

    vip
    1.0

    12 recensies

    Gegeten op 29 juli 2022

    overall1food1service1ambience1

    I will never go back that was the worst dinner ever. They even forgot my sons birthday after I put it in the reservation and mentioned it twice We waited over an hour at our table for the chef to come over and start and he had no energy and didn’t make it fun for the kids at all.

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40. A

    Arod

    Minneapolis - S

    1 recensie

    3.0

    1 recensie

    Gegeten op 28 juli 2022

    overall3food4service2ambience3

    I do love Benihana but the entertainment seemed kind of bare minimal, and the waiter was barely at the table had to be reminded that he forgot mine and my girlfriends side dishes, and we sat at the table 30 minutes after we had all completed our dinner to try and pay. Just was a bit off this time

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