Big Easy Canary Wharf
Bite Size Southern Favourite, Deep Fried. Tartar Sauce
Mac 'n' Cheese
Everything was lovely but I do find the live band to be so loud when they come on that you find it hard to speak to your fellow diners and have to really shout. Not an enjoyable experience
Had an absolute rocket sat opposite me. Best time ever. And the food was great
I am came here for my birthday and I fortunately was running late but I did call ahead. Upon arrival the maitre d’ was quit rude and basically told us we had to wait and just go to the bar. Despite this the rest of the night was great! My blonde waitress was lovely and the rum punch fantastic! The waitress happily got my food order changed when I wanted fries instead of potatoes and the food tasted lovely!
One person to seat people in a big restaurant and one person serving st the bar made us stand around waiting for a table with no opportunity to get a drink. Many small issues with the service I.e. forgotten drink order etc.
Absolutely massive venue but the food is top class and considering how busy it was the service was very sharp.
The only gripe would be the tables are too close together but other than that it’s a fabulous place, can’t wait to return.
Lovely evening out celebrating my mum's birthday. Booking was easy and although the restaurant was busy, we we're well looked after.
Great value for money, excellent food, plenty of drink and a buzzing atmosphere.
Fun atmosphere, great service and delicious food! Great value boozy brunch.
Very good food, cocktails & music, although service was a little slow
It was my partners birthday and I thought big easy would be a nice restaurant to go to. He had once tried lobster in another restaurant and said it wasn't great, so I ensured him that this lobster would be great.
Overall, the atmosphere of the restaurant was very lively on a Friday night. I had ordered starters voodoo wings and crispy calamari and for the main half lobster but wish I went for a whole lobster because it was quite small and there wasn't much lobster meat inside. However, the lobster was very nice and my partner went for the lobster and shrimp roll with sweet potato fries, which was also very tasty. Both of our meals came with slushie cocktail, which was a bonus.
I would recommend this restaurants to friends and family.
We’ve visited this place every year before the C2C festival for the past 3 years and will be back again next year. Perfect place for some tasty food in a relaxed atmosphere.
Pleasant evening beautiful customer service
It used to be a nice place for a dinner but now the prices are definitely too high. From the meal we loved to buy they removed some sides and put the prices up, we had to buy them separate. I asked a waitress a glass of wine and got the most expensive, shame on them.
I would recommend as it’s a very nice & cosy place for a date x
Food was expensive and doesn’t has the expected quality, just ok. We were there around 1,5 hours and after they served food nobody came in between to ask about taste or if we would like to order something else. To get in hold of a servant better bring some firework - the normal “wave you hand” could take you hours to be served.
The restaurant described themselves online as “extremely child friendly”. When we asked them for some paper and creoles the first forgot about it and than it was a one paper and two creoles.
The worst thing: the lady’s toilet
- they have around 5-6 toilets and only ONE got toilet paper. So it was only ONE useable Ladies toilet for the whole restaurant.
I am afraid I don’t think I would recommend the restaurant to friends.
Highly recommend x food was good x service was good x
The food here is good for the location being in London, but the food does not taste much like authentic southern comfort food. Portion sizes vary depending on the meal you order.
Love it as usual
Food amazing as always, service was slow but seemed very busy in restaurant so understandable.
Love Big Easy - mainly for the Lobster meal but prawns and ribs also excellent. Certainly Canary Wharf branch stands out for its location and service. The music adds to its ambience so definitely the place especially to enjoy an evening meal.
We were seated to our table late. It was only that I spoke to a member of staff that we then got seated.
We waited almost 20 mins for a drinks order (part of the brunch).
But when my mum ordered a drink (paid for) it came straight away.
The steak we had was more a less cold.
Trying to get hold of a waiter - we waited ages each time. It seemed that the waiter had to many tables to look after.
We booked for 3pm, but didn't get seated until 3:40pm, the staff didnt seem to care about our car parking charges when we had to ask about table, other than that it was good.
Once we did sit down, the food came out quickly and the service was good, it was very busy and loud in there.
The service was very poor and was made felt awkward when asking for any assistance. We asked one waiter for a couple of normal menus and he angrily answered saying I’m not your waiter as he walked off. We had two pregnant ladies on our table who’s drinks did not come until the food was served and when asked for more drinks they did not come. I understand this is a busy place however if they can not cope with the bookings they should not allow so many tables in at one time. Every time anything was ordered there was no warmth or friendliness from the staff and everything had to be chased up constantly! Very disappointing will not be returning!!
Thank you defo be back far to much food lol nothing was a problem
I don’t think our waitress smiled once but the service was quick and the food and booze (went on sat for bottomless brunch) was all great.
Great experience. Bottomless brunch fantastic value for money. Staff incredibly attentive and friendly. Highly recommended.
It was okay
Had to wait over half an hour after my reservation time before getting seated
Service was amazing, food came quickly and was perfect. Waitress was super friendly and energetic
The food is usually very good, however this evening the ribs were dry and salty that was both in the grand appetiser and the taste-o-Rama
We understand the 2 hour time limit if the place is full- but there were plenty tables and no lines to get in...that being said the hostess walking around like an invigilator putting pressure on you to choke down the dry ribs wasn’t a delightful experience
Don't count on any conversation it is SO. LOUD. But really it's ok, as you'll be stuffing your face with BBQ instead of talking anyway. The big easy nails the American BBQ experience
Never been before but was up in London for concert food stunning . Staff and everything stunning
Been to BE many times always an experience! Noise with vibe. Food is often so so but great value. Service could be a little more snappy with all servers observant of diners needs. Tell us when you are training someone on us....taking orders and explaining everything takes time....our time. Ask if it’s Ok be polite and respectful. Don’t share your problems with diners...
The food was really good and generous portions for a set lunch menu, however the service was almost non existent as we were ignored for most of the meal even though the Restaurant was only half full. Also they add a service charge of 12.5% to the bill which is ridiculous and should be discretionary
Took some time to find the right entrance to the restaurant, but nonetheless great food and excellent service
My husband is regular at big easy and we love there food as a family. So on 1st March Sunday at 7.30pm we enter this place we all have been before and love, all excited to eat our favs.
We didnt book this time but knowing its Sunday we assumed we would get a table. Reaching there with my two lill kids. We asked the smiling reception(blue shirt man and black dress women) team for table for four and they said we are sorry as it's a one hour wait on the table. We were quite gutted and asked them if they could accommodate us anywhere as we know it's a huge place which take rush hour lunches so dissappointedly we walked out of the restaurant as a one hour wait would be too much too handle for my kids.
As we were walking out we just couldn't believe what happened with us and the information provided by there staff so I went to there website and tried to book a table online, which shockingly showed us table for 4 at 7.45. every 15 mins at this uber busy restaurant. We instantly booked this table at 7.36pm and walked again into there look like busy restaurant and they said we now have a table for you.....I dont know how this one hour waiting time suddenly went to zero. They were clearly nor wanting us there probably because we had kids.
On asking they said someone must have cancelled, so how did opentable showed availability every 15 mins and they also said there were customers waiting before us and suddenly all disappeared when we entered this restaurant at 7.40.
The food was good and my kids loved it but the front staff is more than a disappointment and untrustworthy.
While we were exiting we asked her validate our ticket for parking and she said it's done and on reaching the machine we found out the she didnt validate our ticket and we ended up paying for parking too
Food was lovely, however, could have been better for the prices. The service wasn’t great at all.
My steak was brought out and then I waited 10 minutes for my chips to follow, after asking staff and getting nowhere.
My friend had to wait 20 minutes for lobster cutlery, he’d asked two different members of staff with no luck at all and by this point his food was cold.
It was then infuriating to have been kept waiting further for someone to come over just so we could pay the bill and leave and then to have a staff member, stood a few yards away, on his phone, who we still didn’t get a response out of to pay our bill.
The food was brilliant, the atmosphere was lovely, but unfortunately, the service was shocking.
We had a delightful evening celebrating a special day with friends. The staff were great, the food and drink were excellent and the band was good.
The food wasn't great. I had a surf and turf and my partner had the crab burger. The steak wasn't well seasoned, the lobster was also severely under seasoned. The crab burger again was under seasoned and not very tasty. However the drinks were strong, however very expensive. All in all, we won't be returning but had a decent time.
Seemed there were not enough staff. Waited 45 minutes for our (booked) table. Open kitchen where I could see one of the chefs eating food with his fingers from the pots on the stove, then cooking for customers! Fillet steak and shrimp was very good. Lobster so tiny the body had about a teaspoon of meat in it. Kids enjoyed the Bbq meats which were plentiful. They automatically add 12.5% tip to the bill.
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