Coast to Coast - Rochester
Worst meal ever
On Saturday 26th of this month (January), I made a reservation for 6 people at Coast to Coast Restaurant and I always use open table everytime I go there with family, friends or my husband. I also use this (Open table) to any other nice restaurants in London and I have never had a problem.
When we got there at 19:45hrs, the time of our reservation, the guy that was as the Host position or in the Reception welcoming all the people was so rude (he was bald as I don’t have his name). We got there, said we had a reservation, and he said he didn’t have anything then we showed him the confirmation from OpenTable and his words were: “I don’t have anything, sorry”.
WHATS IS THAT CUSTOMER SERVICE. Is AWFUL. I get there can be some mistakes but it is unacceptable the way he answered to a place we go to enjoy with friends and then this just makes it not want to come back. I go to loads of different restaurants and they have never treated us like that. If they are not gonna have the reservations then don’t promotion your restaurant in OpenTable cause it makes it an inconvenient believing you have something and then realizing you don’t.
Not been to coast to coast before usually end up at frankie and bennys but glad we didn’t the food was really good our waitress was excellent and the atmosphere was very friendly, definitely go back again
First time to this restaurant,service was brilliant, food was very nice as well. Would recommend
Waitress forgot the order, waiting to be seated 20mins past booking time, so disorganised in there,
Great atmosphere, super service, the food came out fresh and tasty
Nice setting. Very attentive waiter and food was good and wide choice of menu. A voucher for half price main made it good value too.
Really good food. And couldn't fault the service we got. It was friendly and I didn't feel like they rushed you so that they could have the table ready for the next customer
Booked through open table and was turned away saying they never had the space for our family of 6, did not recieve any phone call nor email to tell me otherwise so was left with nowhere else to eat and had to just go home and get a takeaway, staff was very unhelpful and just told us nothing they can do