Sugar Factory American Brasserie - Theatre Box

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1. OT

   OpenTable Diner

   San Diego

   1 recensie

   5.0

   1 recensie

   Gegeten op 13 maart 2021

   overall5food5service5ambience5

   Phenomenal

   Report
2. O

   Ob3d

   1 recensie

   3.0

   1 recensie

   4 dagen geleden gegeten

   overall3food1service4ambience2

   Overrated and overpriced. Food was gross and frozen.

   Report
3. OT

   OpenTable Diner

   Los Angeles

   2 recensies

   5.0

   2 recensies

   6 dagen geleden gegeten

   overall5food5service5ambience5

   We came for my sons 9th birthday , he loved it !! We will be back for sure.

   Report
4. s

   stamlin

   Orlando / Oost-

   12 recensies

   5.0

   12 recensies

   7 dagen geleden gegeten

   overall5food5service5ambience5

   Had a reservation for 6. There seemed to be some confusion and we waited over 5 minutes to be seated in a near empty restaurant at lunchtime.

   Report
5. MM

   MiriamM

   San Diego

   1 recensie

   5.0

   1 recensie

   Gegeten op 7 augustus 2022

   overall5food4service5ambience5

   He had so much fun celebrating my daughter‘s birthday !! She love the drinks and the celebration of we’re party. Thank you

   Report
6. B

   Betty15

   1 recensie

   5.0

   1 recensie

   Gegeten op 7 augustus 2022

   overall5food5service5ambience5

   We were there to celebrate my Daughter’s 15th birthday and she had a great time. We got the big full desert and she loved it.

   Report
7. BR

   BeccaRich

   San Diego

   1 recensie

   5.0

   1 recensie

   Gegeten op 6 augustus 2022

   overall5food5service5ambience5

   Our waiter, Joey I believe is his name, was so wonderful. He made my daughter's sweet 16 birthday dinner special and one I'm sure she'll never forget. My 2yr old was making such a mess and was so gracious, patient, and helpful. We've been here twice and both experiences were awesome....thank you.

   Report
8. f

   foodmomma

   San Diego

   3 recensies

   3.0

   3 recensies

   Gegeten op 5 augustus 2022

   overall3food3service3ambience3

   Went to celebrate 12th birthday and various items of the menu were not available and we were not made aware until after we ordered and when the meals were served. The sides did not match to the online menu and desserts were not available which created some frustration with the children.

   Report
9. C

   Coffeexprt

   San Diego

   20 recensies

   vip
   2.0

   20 recensies

   Gegeten op 1 augustus 2022

   overall2food2service2ambience4

   Slider was slimy on the bottom, service was slow, price with 20% tip automatically added on was not a value

   Report
10. AB

    AprilB

    San Francisco

    1 recensie

    5.0

    1 recensie

    Gegeten op 31 juli 2022

    overall5food5service5ambience5

    We had an amazing waiter, amazing drinks and fresh chicken and waffles....my new favorite place💗

    Report
11. J

    Janice

    San Diego

    1 recensie

    5.0

    1 recensie

    Gegeten op 31 juli 2022

    overall5food4service4ambience5

    Sugar is always nice. Our waiter was amazing he deserves a 10 out of 5 starts. However, the hostess made us wait about an hour although we had reservations :/

    Report
12. r

    rally07

    San Francisco

    1 recensie

    5.0

    1 recensie

    Gegeten op 31 juli 2022

    overall5food5service4ambience5

    Theater was great, drinks were amazing, service can approve.

    Report
13. OT

    OpenTable Diner

    Baja California

    1 recensie

    2.0

    1 recensie

    Gegeten op 30 juli 2022

    overall2food3service2ambience3

    Food it’s way overpriced, they take forever to go to you table and they a mandatory fee way to high

    Report
14. SV

    ShannonV

    Las Vegas

    1 recensie

    3.0

    1 recensie

    Gegeten op 30 juli 2022

    overall3food3service3ambience1

    The food is ok. The desserts/ shakes/ drinks are cool but overall it’s not worth the price. All the celebrity pictures shown on outdated, which made me feel like the Sugar Factory is outdated. It’s fun an experience but I don’t need to go back.

    Report
15. NB

    NicholasB

    Londen

    2 recensies

    2.0

    2 recensies

    Gegeten op 30 juli 2022

    overall2food3service2ambience3

    Front desk was unfriendly with three people all looking busy but seemingly not doing much. We came early with ice children (5.30pm) so it wasn’t busy but this wasn’t evident in the service. Atmosphere with the music and video screens was fun for the children. Our waitress was nice but didn’t know which wines they serve or how much they cost, there was nothing on the drinks list about wine. The wine which they serve is not great but still expensive. As were the cocktails which ranged from $24-$39. We have two young children (6 and 2 years old) but there was no children’s menu, in a place called sugar factory! They don’t even offer half portions. The children ended up having to share a plate of five sliders and leaving two of them as it was too much. I had a burger and fries and my partner had the meatballs, both of which were fine but expensive. We shared a cookie dough and ice cream dessert which was good and the waitress kindly out a sparkling candle in it for the children. Overall, a disappointing evening in terms of the offering for children and the value for money. Online it looked like a great option for families but clearly we got it wrong.

    Report
16. F

    Funfam

    New York / Agglomeratie New York

    1 recensie

    5.0

    1 recensie

    Gegeten op 29 juli 2022

    overall5food5service5ambience5

    Lived up to the fun idea it’s supposed to be. Family had a blast.

    Report
17. FN

    FeliciaN

    New York / Agglomeratie New York

    3 recensies

    4.0

    3 recensies

    Gegeten op 27 juli 2022

    overall4food3service5ambience5

    Had the sampler, tenders were not too tasty. Drink was awesome!

    Report
18. OT

    OpenTable Diner

    San Diego

    2 recensies

    5.0

    2 recensies

    Gegeten op 25 juli 2022

    overall5food4service5ambience5

    Celebrated daughter's Bday. She had a blast. They have very unique concoctions. Worth the drive.

    Report
19. SB

    SBSanDiego

    San Diego

    1 recensie

    1.0

    1 recensie

    Gegeten op 25 juli 2022

    overall1food3service1ambience3

    It was a terrible experience. Not only did I spend money on desserts but when I asked the lady to sing happy birthday to my daughter she told me I had to buy another dessert in order for them to sing to my daughter. We were treated very poorly. I will not be going back.

    Report
20. c

    christinec

    Los Angeles

    1 recensie

    2.0

    1 recensie

    Gegeten op 25 juli 2022

    overall2food3service2ambience2

    This restaurant was filthy. The food was good. There’s wasn’t a sign on the building and it was connected to another restaurant. I could see homeless ppl right outside as I was eating

    Report
21. OT

    OpenTable Diner

    San Diego

    1 recensie

    1.0

    1 recensie

    Gegeten op 24 juli 2022

    overall1food3service1ambience1

    Worst customer service experience I’ve experienced

    Report
22. J

    Jackie

    San Diego

    1 recensie

    1.0

    1 recensie

    Gegeten op 24 juli 2022

    overall1food1service1ambience3

    Overall horrible experience. Hostess was rude and they seemed to try and rush us out. Don’t have 10:30 reservations if you don’t have the staff to do so.

    Report
23. OT

    OpenTable Diner

    San Diego

    3 recensies

    2.0

    3 recensies

    Gegeten op 24 juli 2022

    overall2food3service1ambience5

    The sugar factory was fun but since a 20% tip was automatically applied to my bill the service lacked big time

    Report
24. g

    goldbros

    San Diego

    30 recensies

    vip
    3.0

    30 recensies

    Gegeten op 24 juli 2022

    overall3food2service5ambience5

    Great ambiance and energy. Food was subpar and overpriced. Also I really don’t like mandatory fees after the bill. Just incorporate it into your listed prices and let people decide if that is a fair price

    Report
25. OT

    OpenTable Diner

    Minneapolis - S

    4 recensies

    5.0

    4 recensies

    Gegeten op 24 juli 2022

    overall5food5service5ambience5

    Loved the Peanut Butter Cup Martini.

    Report
26. MA

    MarkA

    Orange County

    7 recensies

    vip
    1.0

    7 recensies

    Gegeten op 23 juli 2022

    overall1food1service2ambience3

    Totally disorganized. Waiter late went to parking lot to get something. Appetizers came same time as food. All tasted bland. We ordered milkshakes did not get them until last bites of the food. Finally had the audicity to add 20% surcharge as they are doing all meals now!!

    Report
27. SF

    ShellF

    San Diego

    1 recensie

    2.0

    1 recensie

    Gegeten op 23 juli 2022

    overall2food3service1ambience5

    Poor service all the way around. I would not recommend. The price of food does not match the level of service. Disappointing!

    Report
28. AV

    AshleyV

    San Diego

    1 recensie

    5.0

    1 recensie

    Gegeten op 22 juli 2022

    overall5food4service5ambience4

    Great service, the restaurant is clean and welcoming, would come gain.

    Report
29. OT

    OpenTable Diner

    1 recensie

    2.0

    1 recensie

    Gegeten op 18 juli 2022

    overall2food2service2ambience2

    We went to celebrate a birthday…they informed us that the website was wrong and that they would not honor happy hour prices. We were also told that the website had a lot of errors so we should just ignore what was on it. They were out of a lot of items and didn’t have containers for us to take leftovers.

    Report
30. VM

    VanessaM

    1 recensie

    3.0

    1 recensie

    Gegeten op 18 juli 2022

    overall3food2service3ambience4

    Drinks are way overpriced-you are really paying for the experience. Ok to try once I guess but half the drink overflow into the table and then the dry ice freezes it! Asian chicken salad was decent but the bruschetta was literally pico de Gallo on little sour dough pieces. And didn’t get a birthday treat like other patrons even though they were told we had a birthday twice.

    Report
31. LM

    LelarM

    1 recensie

    4.0

    1 recensie

    Gegeten op 17 juli 2022

    overall4food4service5ambience4

    The ambiance was really nice especially if it is your bday. The appetizers were filling if you just want to get a few appetizers. Drinks were flavorful.

    Report
32. OT

    OpenTable Diner

    Los Angeles

    4 recensies

    5.0

    4 recensies

    Gegeten op 17 juli 2022

    overall5food5service5ambience5

    Celebrated my son’s birthday. This is a perfect place if you want your friend/loved one to have a good time, birthday song etc. The food was great and timely also.

    Report
33. SM

    SarahM

    1 recensie

    2.0

    1 recensie

    Gegeten op 16 juli 2022

    overall2food3service1ambience2

    The service was quite poor. It seems like if you want anything other than neon colored drinks in water coolers this place is not for you. My husband waited 30 min for a bitter, terrible cup of coffee. And they require you to pay 20% for tip, this is insane. Why would service improve if tips don't matter. The food also came at all different times and they prices were completely over the top for the food quality.

    Report
34. RD

    RDLC

    Baja California

    1 recensie

    5.0

    1 recensie

    Gegeten op 15 juli 2022

    overall5food4service5ambience5

    Went right as it open on a Friday, wonderful service and the drinks were great.

    Report
35. T

    Taylor

    1 recensie

    1.0

    1 recensie

    Gegeten op 14 juli 2022

    overall1food1service3ambience1

    When booking a reservation it mentioned happy hour was from 1-3 if I recall correctly and that was not true. Bill ended up being over $170 for 3 drink and 3 app that were very dry and had little to no flavor. The construction next door was so loud that we rushed to get out.

    Report
36. A

    Alex

    1 recensie

    1.0

    1 recensie

    Gegeten op 14 juli 2022

    overall1food1service1ambience1

    Walked in for my reservations, stood there for 10 minutes and left because I wasn’t even acknowledged. There was maybe 4 groups sitting down in the whole restaurant. So not full at all, pretty empty. Ended up just leaving.

    Report
37. SS

    StephanS

    Centraal-Californië Kust

    4 recensies

    4.0

    4 recensies

    Gegeten op 14 juli 2022

    overall4food5service3ambience4

    My daughter picked this place and it’s very unique. She ordered the Mac n cheese burger and she loved it. I had the Cuban sandwich and it was equally as good. She ordered an non alcoholic s’mores drink and really dig it. Only issue is with the mandatory 20% added to bill you gamble on service. We saw our server 2 times then she brought the check. It was not busy at all around 600 pm. I’d go again to try a different menu item.

    Report
38. AD

    AlejandroD

    San Diego

    7 recensies

    1.0

    7 recensies

    Gegeten op 12 juli 2022

    overall1food1service1ambience4

    Took over 15 minutes for someone to come talk with us after being seated. Food was cold and quality has gone way down

    Report
39. V

    Victoria

    1 recensie

    1.0

    1 recensie

    Gegeten op 10 juli 2022

    overall1food3service3ambience4

    sugar factory is a really fun place if you catch it on an non busy day. we had 8:15 reservations for a party of 10. when we got there they were running 30 min behind reservation times. we didn’t mind waiting but after the 30 min, they were about to seat us and they asked if my whole party was there—to which i replied that one guest canceled so it would now be a party of 9. the hostess then told me that since we no longer have 10, we would hav r to wait longer for a different table and they would give away the table that was made for us to another party of 10 that 1. came after us & 2 had no reservation which made 0 sense. i had to ask for a manager who helped us out. when the bill came, they were up charging different items on the menu (ex: caesar salad $13 add steak $14 on the menu) and they charged us 13 + 25 for the steak on the bill. charged us for a couple items that we didn’t receive and overall $40 more than why our bill was supposed to be… had i not caught it they would’ve just gone with it. the food was decent, drinks are great, overall experience was below decent. watch your bills!

    Report
40. LQ

    LenikaQ

    1 recensie

    1.0

    1 recensie

    Gegeten op 10 juli 2022

    overall1food1service1ambience1

    Made a reservation expecting a good table instead they pulled out 2 folding tables and placed us directly in front of the bar. People bumping into our table waiting for their drinks. Poor service and reservation was a waste of time

    Report