Sugar Factory - Jacksonville

3,5 (961)

van $31 tot $50

Amerikaans

4910 Big Island Drive, Jacksonville, FL 32246-5302

Over dit restaurant

Goed voor speciale gelegenheden
Bruisend
Geweldig voor creatieve cocktails

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

Niet beschikbaar op OpenTable

Dit restaurant maakt helaas geen deel uit van het reserveringsnetwerk van OpenTable. Neem voor meer info over beschikbaarheid rechtstreeks contact met ze op.

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Aanvullende informatie

Stijl
Casual chique
Prijs
van $31 tot $50
Keuken
Amerikaans, Cocktailbar, Dessert
Openingstijden
ma–do 11:00 uur–22:00 uur vr 11:00 uur–00:00 uur za 10:00 uur–23:00 uur zo 10:00 uur–22:00 uur
Telefoonnummer
(904) 551-0961
Website
http://jackson.sugarfactory.com/
Betalingsmogelijkheden
AMEX, Discover, Mastercard, Visa
Kledingvoorschrift
Zakelijk casual
Chef-kok
Anibal Rosales
Private party faciliteiten
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.

Locatie
4910 Big Island Drive, Jacksonville, FL 32246-5302
Wijk
Baymeadows
Parkeerinformatie
Openbaar parkeerterrein
Extra
Afhaalmaaltijd, Bar/Lounge, Cocktails, Rolstoeltoegang, Uitgebreide bar, Weekendbrunch, Wijn

Reviews

OpenTable-reviews van geverifieerde gasten

Reviews van mensen die bij Sugar Factory - Jacksonville hebben gegeten.

3.5

3,5

(961)

3,4Eten
3,7Bediening
3,8Sfeer
3,0Prijs-kwaliteitverhouding

Geluid • Levendig

961 Reviews

J
Jenna Gold
South Carolina1 recensie
1,0
Gegeten op 11 juni 2026
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 1
Had confirmed reservations for my 8 year old daughter’s birthday. Confirmed via text as asked. Arrived to an empty restaurant that was closed. However the doors were all open. Really unprofessional. Embarrassing to me as we had to scramble to find somewhere to take her and her friends. Terrible.
Is dit nuttig?
E
Emily Gold
Denver / Colorado3 recensies
2,0
Gegeten op 2 juni 2026
1. Algeheel 2
2. Eten 1
3. Bediening 1
4. Sfeer 3
Our experience here was very strange. The staff was very unfamiliar with the menu and seemed very thrown off by simple modifications like dressing on the side or asking for a side of mustard with sliders. When we asked questions about the menu they didn’t know the answers and we had to pot t things out to them on the menu. Their responses to requests were odd, like they acted like asking for something to go was not allowed. We asked for a to go sandwich to bring home to my dad and they said they can’t do that, they can only get us the entree and bring it out on a plate and we can box it ourselves. It was very strange. I definitely think this place goes on gimmick because it’s a very cool place but the food is mediocre at best and the service was not good at all. We won’t be returning.
Is dit nuttig?
L
Lakisha
Jacksonville / Noordoost-Florida1 recensie
3,0
Gegeten op 25 mei 2026
1. Algeheel 3
2. Eten 2
3. Bediening 4
4. Sfeer 5
Went for daughter’s 16th birthday. Setting was beautiful, server was attentive. The food was overpriced. Our filtered water had black slimey stuff floating in it. Only compensation was 2 free shakes although 3 out of 4 of the guest drunk the water. Paid to have them sing and bring a scoop of ice cream. Ice cream was melted and the candle was leaning to the side. Expected better for cost.
Is dit nuttig?
OT
OpenTable gast
Jacksonville / Noordoost-Florida1 recensie
1,0
Gegeten op 24 mei 2026
1. Algeheel 1
2. Eten 1
3. Bediening 2
4. Sfeer 3
Only go here if you want expensive pictures pretending to have fun. This is a 100% fake place. It’s an excellent concept, but this location is failing on the execution. The food is truly terrible, if it were good - then fine for high prices, but it’s just really bad and they’re out of half the menu. We asked for things like “no cheese” or “no onions” and they don’t do it either - not sure if that was service error or kitchen. Go get something quality. Lots of places have sprinkles.
1 persoon vond dit nuttig
O
Olivia
Tampa / Centraal-Florida West1 recensie
4,0
Gegeten op 13 mei 2026
1. Algeheel 4
2. Eten 3
3. Bediening 3
4. Sfeer 5
It’s definitely something to experience at least once! Really pretty venue, food was good for pictures!
Is dit nuttig?
D
Doreen
Orlando / Centraal-Florida Oost1 recensie
1,0
Gegeten op 9 mei 2026
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 2
Overpriced experience. We were celebrating my daughter yet they forgot her dinner and dessert. Waitress had to be reminded about basic utensils. We will never be back to that location.
Is dit nuttig?
L
Lydia
Orlando / Centraal-Florida Oost1 recensie
3,0
Gegeten op 8 mei 2026
1. Algeheel 3
2. Eten 1
3. Bediening 4
4. Sfeer 5
The restaurant itself is beautiful and has plenty of opportunities to take photos. The staff were great and attentive. Unfortunately, some of the equipment was down and that negatively impacted our experience. Also, the duck was not on the two meals as described on the menu. Overall, would try again for desserts or extravagant drinks, not so much for food.
Is dit nuttig?
C
Carol Gold
Jacksonville / Noordoost-Florida8 recensies
3,0
Gegeten op 7 mei 2026
1. Algeheel 3
2. Eten 2
3. Bediening 5
4. Sfeer 3
The restaurant is well-decorated. The food is way over priced for what it is. It's nothing special, but priced like a high end restaurant. Another negative is they do not have a kids menu. Instead, they suggest kids eat from the appetizer section. Wait staff was nice.
Is dit nuttig?
M
Marni Gold
Fort Lauderdale4 recensies
3,0
Gegeten op 1 mei 2026
1. Algeheel 3
2. Eten 2
3. Bediening 2
4. Sfeer 2
We went here to celebrate my son's graduation based on prior reviews. Unless you are in your teens, this place is not worth the hype. The music was not enjoyable, but that may be our taste, but regardless it was so loud we couldn't hear each other talk. The food was average tasting and way over priced. The alcoholic drinks tasted like sugar water. We were not even sure there was alcohol in them. The place was empty at 7:30 on a Friday night. The only thing that was worth it was the milkshakes for dessert. Our waiter seemed to rush us through the meal and the part of the meal we wanted to enjoy- the milkshakes, he came over about 5 minutes after they were served to see if we were all set and ready to settle the bill. So if you go there just for dessert and don't mind not being able to talk, maybe you will enjoy it.
Is dit nuttig?
m
mel
Jacksonville / Noordoost-Florida1 recensie
1,0
Gegeten op 29 maart 2026
1. Algeheel 1
2. Eten 1
3. Bediening 1
4. Sfeer 1
I’m extremely disappointed with our experience at Sugar Factory. What was supposed to be a fun 10th birthday celebration turned into a frustrating and underwhelming night. The service was terrible from start to finish. Our food was not brought out at appropriate times, and everything felt completely unorganized. My daughter ordered the rainbow burgers and didn’t even get the duck that was supposed to come with it, which was really disappointing. They were also out of bottled water, and the tap water they brought to the table tasted awful. Even the Caesar salad was off—it honestly tasted like they poured vinegar all over it. We could barely hear or understand our server. After taking our order, he went and sat down with the manager, and both of them looked completely uninterested, lazy, and unhappy to be there. Their clothes looked dirty and unprofessional, and it felt like there was no pride in their service at all. When the manager came to the table and asked how everything was, I asked if he was related to our server, and he said they were stepbrothers—which honestly explained a lot about the lack of accountability. We also paid for the birthday package, and it was a lame excuse for a celebration that you pay $20 for. It was completely underwhelming and not worth it at all. To make it worse, no one even came to do the birthday song—we had to rely on my sister to step in and get everyone together just to sing. Overall, this was a horrible experience, especially for such an important occasion. There was no organization, no professionalism, and no effort to make it special. I would not recommend this place to anyone.
1 persoon vond dit nuttig