Village Grill - Village Hotel Maidstone
Kids eat for free on Sunday Carvery
One child eats for free for every paying adult.
Algemene voorwaarden: Maximum of 6 diners. Includes Tax, excludes service.
Geldig voor: 1 - 6 mensen
Begint op: 9 januari 2019
Eindigt op: 31 januari 2019
Beschikbaarheid: zo. 12:00-17:00
4 course carvery: £18.95
Enjoy summer everything with an unlimited Sunday Carvery at Village! Help yourself to a selection of unlimited starters, carved meats, vegetables and sides plus all children eat for £8.95
Algemene voorwaarden: Maximum of 20 diners. Includes VAT, excludes service.
Geldig voor: 2 - 20 mensen
Begint op: 4 januari 2019
Eindigt op: 28 februari 2019
Beschikbaarheid: zo. 12:00-17:00
Worst meal ever. Service did not exist and carvery was not edible. No deserts available from buffet.
Poor , food order arrived wrong , drinks order arrived wrong , no coffee available after the meal.
Could not have a conversation as sky sports was blasting out football throughout the bar and restaurant.
The service was exceptionally poor.
We had to go and ask twice to be served the soup and when it arrived it was luke warm.
We had to clear our table before we could get the carvery.
The chef needs to understand we are the customer and at least greet the customer.
Love how it’s all been refurbished, staff are really lovely, we went for the Sunday cavery and was really disappointed with the food unfortunately, 😞
The food was outstanding and the service was excellent. BUT with the bar and restaurant being a large open planned area, it was very noisy, we could not have a conversation above the noise of the bar. Also if you like tv’s everywhere to watch sport then it’s the place for you. The restaurant should have been separate from the noisy bar will not be rushing back for that reason.
Stayed for a night with my wife. On arrival we were upgraded to CLUB room for no apparent reason but quickly discovered the hot water was on the blink across the entire hotel and gym and it didn't come back on till the following day before we left.
The layout of the bar and restaurant have been changed since my last visit and it is now very impersonal and cold.
The staff at the bar/restaurant were poor to say the least. Our meals came out at different times to the other and after 10 minutes of waiting for a spoon to eat my dessert I gave up and used the one my wife had finished with.
I got bored of waiting for the staff to clear our plates so we got up and went to the bar. After an hour of being in the bar the waiter still hadn't noticed our departure so we got up and went to our room. He hadn't bothered to ask for my room number so how he knew who I was or how I paid for my meal is beyond me. Thankfully I was on Sunday Dining offer and had already paid but he would not have known that.
I won't be returning to this place again. Awful.
Put in a meeting room with some tables without cloths. Saw a waitress once or twice only. Food was good save for hot apple pie being cold. Place was generally messy and interrupted with tables moving and hoovering. Finally no one wanted to take payment. Not a good experience.
Disappointed is an understatement. Since my last visit they have changed the restaurant area into a bar/grill designed to entertain football fans with various positioned TV screens. Looks awful, and reminded me of something you expect at Pontins or Butlins. The old bar has been converted in to 3 small conference rooms. This is where we were led for our dining experience!! Awful. Carvery was served in the corridor, would you believe?!
Plates and food were also cold and poor service. Had to wait ages for our drinks order. No doubt they were too busy servng the football fans next door. I won't be back.
Had the Sunday Carvery, the food and service were excellence, Held in the meeting rooms nice surroundings and quiet. The best quality and value for the money Sunday Carvery I have had.
We went twice , once on Sunday 25th and the service and food was really good , I told everyone it was really nice and excellent value for money . So we decided to return on Sunday the 2nd and it couldn't be more different , the restaurant was loud and very very messy lots of tables full of plates and floors covered in food and crackers and general mess . We asked twice about our table and was told u can sit over there . You couldn't hear yourself think let alone a lone anyone else . We waited for 15 mins and nobody appeared to take drinks orders or to ask if we would like a hot starter . All waiters/ waitresses were standing around chatting to each other , hence I went to a waiter and asked if poss could we have a drink , residing to the thought we wouldn't be asked about starters we went and sorted ourselves out . We then had main and pudding still no waiters , nobody cleared our table . We now needed to pay , so I went to the bar to pay and waited 15 , bar staff looked a few times but didn't acknowledge us . In the end I asked to see a manager
Very enjoyable lunch just a shame the waiting staff had not been given full training. One instance was not asked if we wanted drinks. Another instance could not clear tables with confidence. Lastly the custard was filled to top of bowl and not half way. The staff did mention it was the first time they had poured custard and didn't know how much to give. The staff were very willing just not trained correctly, lets hope it will improve.
Poor service in the restaurant area now they have combined it with the pub and made it open plan.
I asked where our waitress had gone to be told she had gone home for the night! Service was shocking
Loved the Sunday Carvery and would go again but not the place to go for a quiet meal, with the Bar area being open plan to the restaurant and football on the screen it was very loud but didn’t spoil our visit though I would say very understaffed especially on a busy Sunday afternoon, having to wait for our booked table and again just waiting to order a drink.
The food was good, the organisation was poor, we were seated at the wrong table, drinks order was so long we went to the bar to collect it as we could see our order on the bar, Only two of us but when we came to pay the bill, attempted to charge us for four people. Expected better.
The service was very poor, had to clear the table ourselves, could of got five drinks from the bar the time we got one Serve to the table, when we got the bill the menu said kids eat free, the village said because the menu was for all of the chain of the hotel restaurants it does apply to all of them ,I thought if the menu Stated it,the restaurant should Honour what was in the menu , but no they made us pay for the children, I don’t mind paying for the children and I don’t expect not having to pay for our children. Whoever job it is to over looks,the Restaurants is doing a poor job
We went here on a Sunday. They offer 4 courses for £18.95 however there is no option to pay for only the main - which seems odd. There are very few dairy free options to accompany the carvery main course. As a result £18.95 felt very steep for the quality of just the roast. This coupled with the waiter not serving our drinks til after I had finished my main and waiting over half hour for a glass of water has put us off. It is a shame as the location is really good for us but we won’t be going back.
Noisey like a football bar lot of shouting veg hard,meat tough desserts not much choice Apple pie cold
Yorkshire puddings like a brick greasy roast potato watchers a few times before change was really disappointed on decline of food not suitable for a nice Sunday lunch.
Lovely food. But Sunday we booked a table. Arrived and they had no note of our table. So as a result we had to sit on a high table in the new bar area and with a baby sitting in a high chair was a pain. As he was so low to us. The starters were going so fast so resulted in us not getting much. No stuffing balls or yorkshire puddings when both me and the kids went up. They did finally come out way after we ate our dinner. It was a shame because the food was so nice. It was just so busy and a bit of a who could get the dinner the fastest.
Poor is the wrong word to describe our experience at the Village Grill, Village Hotel, Maidstone. Try Appalling. Restaurant Manager, we had to go and find her as No one was at the desk. When we did find her, she pointed to the Table. We waited for someone to come and take a drinks order after 10 minuets we decided that we would order from the bar instead. While waiting to be served at the bar, after a further 5 minuets a young lad came over and asked if anyone had taken a drinks order, so he took it. Waited approximately 20 minuets before he came back but only with some of the drinks. Some of us ordered Soup. However; we never did receive any soup. No one explained about where to go or how the Carvery worked. Very poor choice of starters, well unless you like fish!! so bread roll and butter for me then!! Plates were cold. Food not that hot either. Sweets, not much to choose from, Ice Cream Machine, ice cream looked as if it had been watered down and didn't even taste like ice cream.
Would we recommend - NO
Would we go back - NO
Used to be a great carvery
Poor organisation for being seated, no real front of house. Very noisy, just could not make a remmonedation based on my experience for someone else to eat there. I'm going back to the north pole for my carvery next time.
The Village restaurant having recently had a makeover was a wanna trendy bar food area. We went on a thursday evening and it wasn’t very busy at all. We had booked our table in advance. After being seated for too long we had to prompt staff to take our drinks order which took a further 20 mins to arrive and that was considering i had asked for water for the table because we were all thirsty. The menu is limited especially if you have dietary restrictions and we were told the our choice of steak was not possible. Out of 4 meals ordered, 2 were good, 1 fair and the steak kebab was tough and gristly. Later 2 dessert orders were taken and then the waiter came back to say that the mouse was not possible. I asked frustratedly what else WAS possible. He then disappeared, only to return with a dessert menu that he proceeded to stick directly under my nose whilst i was in the middle ofa converation with my guests. He belligerently told me that whatever was there on thr menu was what i could order, despite just telling us that the mouse was not possible. I found him extremely rude and unprofessional and i asked to see the manager. She was very pleasant and apologised on his behalf. She said she would endeavour to give them further training. I found the whole experience very unpleasant and do not expect to return at all.
We were waited on by two waiters and the other one was a pleasant youg man.
Very disappointed,,service very poor,do not like the open plan decor,,so noisy.
Absolutely awful. Dirty tables, sticky menus, untrained staff, mediocre food wildly overpriced. And the new setting is boring mirehan a noise badly run sports bar... screens and sport everywhere.... truly awful!!!!
Appalling service. Waited 15 minutes for someone to take our drinks order. Another 15 minutes for the drinks to arrive. Nobody ever came back to see if we wanted any more drinks. Waited half an hour to get the bill. Meanwhile 5 waiters were setting up another table together and then watching the TV. It wasn’t busy so no excuse. Carvery was ok but not worth the £18.95. We won’t be going back.
We visited the village for Sunday carvery food was good but unfortunately for us the noise level was to loud with their new look it felt more like a sports bar than a restaurant football playing and speakers through out the restaurants meant you could hardly hear each
I wouldn’t go back, the potatoes were on the turn as they were so sweet
Wasent impressed went for Sunday lunch didn't realise it had been changed . Took mother in law seemed life staff didn't know what they were doing noise level from tv far to loud we could ent gear each other speak actually came home and cancelled a table we booked for Xmas eve better firva drink and watching tv
Although the food was okay, the table we were given was not really suitable for my disabled wife and no alternative offered, the service was terrible with the drinks arriving after the main course had been finished and then we were overcharged, an issue that is still unresolved
I am totally gutted to write this review as this used to be my favourite place to go for the sunday carvery. We arrived 15 mins early on what appeared to have been their first opening day of the new restaurant set up. Choas is an accurate description - they were running behind. The set up is not as user friendly as before and the whole atmosphere is totally changed by the open plan version making is almost impossible to have a conversation - although to be fair we had a great chat with the couple next to us who were more or less sat with us !!! We were seated at the high tables and nobody even seemed to notice that there baby in highchair could not even see the table !! the staff were doing there best in amoungst the choas and there was obviously a lot of differences. The plate warmer was not turned on so the plates were cold, the meal was ok but not as good as it used to be - the gravy was like water when you could manage to get it out of the jugs and the sauces ie mint sauce mustards etc were right at the back so you dripped into all the food in front whilst trying to serve yourself. The selection of desserts was poor and the ice cream machine hadn't been switched on either so wasn't working. I never write reviews as my general opinion has always been that life is too short - just move on - BUT I am totally gutted to now need to find somewhere else for a sunday treat, I'm sure that they will iron out there teething problems but we won't be going back :-(
Excellent value for money, rooms are fully equipped and very comfortable. The staff were very helpfull and welcoming. We really enjoyed our stay and would love to go back.
Was allowed to book (online) a table for a restaurant that wasn't yet opened. Was offered a very poor alternative so ate elsewhere.
Stuck in a brightly lit conference room. Very limited choice of food. Had to ask for bread rolls to be stocked up etc. No beggoe option on cavery. Gravy like water. Veg over cooked. Potatoes black on outside, cooked to the point of liquidity inside.
Drinks order was wrong.
Had to wander around building to pay.
Hopeless service. Utter rip off
Lovely meal and excellent staff, hotel is being refurbished at the moment so it was a bit cramped and busy but this is only a temporary problem and we will be back again
The grill was closed so they put us in one of there events rooms felt a little awkward. Would of been nice for a warning when booking.
Not a great choice for starters and the turkey was a little undercooked so was the pigs in blankets. The roast potatoes were very undercooked.
Staff didn't ask if we wanted a hot pudding even tho we was told we could have one.
Just hoping next time we go it will be better.
I booked the dinner for two at £29 , including a glass of prosecco each, for the date we were staying at Village Hotel Maidstone. When we arrived at the hotel, there was not a confirmed booking got this deel, do we cancelled the table. This was disappointing, as booked for my husband's birthday.
Very disappointed to not be told the restaurant was shut and a silly little service was set up in the bar function area. I do feel a little cheated and would not have gone had we known. A really poor show.
Roast potatoes were raw inside and ran out of other veggies and pigs in blankets.
Nice lunch but the restaurant is currently under going refurbishment and lunch is held in a conference room with zero atmosphere.
Went on an Anniversary with my husband, shocking place first and last visit. Bad service no atmosphere, food average I did complain on the day.
Food not ready. Food warm and it was a limited selection
I'd booked a table for 8 at 6pm. The 2 course meal was included in our room rate. We didn't take that long to order our food but it didn't arrive until just before 7pm. Pub wasnt that busy.Two orders were soup that were luke warm & sent back. The family party we were attending onsite started at 7pm. Overall we were disappointed especially as I wasn't forewarned on booking the rooms, that the restaurant was closed for a refit.