Village Pub & Grill - Village Hotel Maidstone

2.5
icon/ic_reviewCreated with Sketch.
286 recensies
icon/ic_price_rangeCreated with Sketch.
25 £ en minder
icon/ic_cuisineCreated with Sketch.
Brits

Populairste tags:

Livesport
Zondagse lunch
Ontspannen

Speciale aanbiedingen

Traditional Sunday lunch or brunch: From £15

Help yourself to our Chefs Table of unlimited appetisers then
choose either a traditional Sunday lunch or new brunch dish. From
£15pp
Add a bottle of fizz or house wine (white, rose and red) for £15
See website for full T&C’s

Algemene voorwaarden: Maximum of 10 diners. Includes Tax, excludes service.

Geldig voor: 1 - 10 mensen

Begint op: 31 oktober 2019

Eindigt op: 30 april 2020

Beschikbaarheid: zo. 12:00-16:00

Wat 286 mensen zeggen
Algehele beoordelingen en recensies
Alleen gasten die bij dit restaurant hebben gegeten, kunnen recensies schrijven
2.5op basis van recente beoordelingen
2.9
eten
2.6
bediening
2.3
sfeer
2.5
prijs-kwaliteit
Geluid · Redelijk rustig
32% van de mensen zouden dit aan hun vrienden aanbevelen
Sorteer op
Filters
DS
Kent
1 recensie
2 dagen geleden gegeten
Algeheel1eten1bediening1sfeer5

Quite frankly appalling experience. Zero engagement from staff, long long waits to order at the bar. Long wait for food. Inedible beef on Sunday roast. Zero atmosphere and then they turned the background music off in favour of screaming at a football match. Please avoid unless you want to order chips drink beer and scream at the large screen TVs.
This is NOT a proper restaurant and I feel sorry for any hotel guests who have no other choice of a place to eat. Needs proper management.

Melden
OT
1 recensie
2 dagen geleden gegeten
Algeheel1eten2bediening1sfeer1

A wait between 10-15 mins at bar every time you needed a drink
1 hour before starters
1hr 30 mins for kids mains
2hrs 30 mins wait for main course
3hrs for kids desserts
People that arrived after us got a full refund and food before us
Incorrect meal of turkey instead of beef

Overall understaffed behind the bar, bad organisation, and no management to deal with the issues was sadly absolute shambles, with a unprecedented amount of people complaining and asking for refunds and no one taking responsibility to rectify it

Melden
JR
Kent
1 recensie
Gegeten op 9 februari 2020
Algeheel1eten1bediening1sfeer2

The fairly new lay out isn’t good. They’re roast dinner buffet on a Sunday used to be brilliant. Apart from the beef which was cooked beautifully the rest of the food was horrible. Starter selection (buffet) was minimal and also the dessert selection was rubbish. I certainly will not go back for a roast again with my family. The service was atrocious from one girl, she clearly wasn’t great in a customer facing role.

Melden
MO
Kent
1 recensie
Gegeten op 26 januari 2020
Algeheel1eten1bediening2sfeer1

The roast Turkey or Beef dinners were appalling. So bad that most of us could not eat them. Also theere are no quiet areas just to chill out or have a coffee. The overall noise level was way too loud. We had friends who stayed at the hotel. They both told us that their breakfasts were also inedible. With powdered eggs -not cooked properly. We are very sad about all of this. We have been to the hotel over the years but this is the worst we have ever known it.

Melden
K
1 recensie
Gegeten op 26 januari 2020
Algeheel3eten1bediening3sfeer3

We had the roast dinner which cost £15 and when we received it the veg was all shrivelled and brown where it had been cooked and stored to keep warm all afternoon, the turkey was dry and they only gave you 1 pig in blanket! The place has a nice set uup but I wouldn’t eat there again! This was my first time visiting!

Melden
M
Kent
2 recensies
Gegeten op 19 januari 2020
Algeheel4eten4bediening4sfeer3

Not bad value pity no desserts staff friendly. Need a bit more voice of appetisers, too much fish.

Melden
L
Kent
2 recensies
Gegeten op 12 januari 2020
Algeheel1eten3bediening1sfeer1

What a shame we’ve been to the village before and had a wonderful time. Unfortunately this time round I found the service terrible it took well over a hour for the food to come out we sat for a very long time before our table was cleared the staff was to busy playing with the cutlery. Won’t be returning.

Melden
OT
Kent
2 recensies
Gegeten op 15 december 2019
Algeheel3eten4bediening3sfeer2

A new format. Tables not laid makes it uninviting. Good quality food. Service mixed. Some great people some not

Melden
OT
Kent
1 recensie
Gegeten op 8 december 2019
Algeheel1eten1bediening1sfeer1

Having had several enjoyable Sunday carvery meals here in the past, my wife and I invited two friends for a Sunday lunch. We were shown to our table a 1:30pm and we didn’t finish our three courses until 4pm. After getting our starter and finishing it we waited an hour for out main course to arrive. It was luke warm when it arrived and cold when we finished. 30 minutes after we finished this course my wife had to go to the bar and ask staff to clear our table.
We were embarrassed to have brought our friends here. A mistake we will not repeat.
The restaurant has certainly gone down hill.

Melden
OT
Kent
1 recensie
Gegeten op 24 november 2019
Algeheel4eten4bediening4sfeer3

Sunday lunch. No longer a carvery but brought to you instead. Food was great, hot and generous portions. Delighted to be given extra gravy when requested. Big choice of starters help yourself probably the best feature. No idea about pudding, was too full. If you like the idea of silent sky sports news updates at every angle, you will be happy.

Melden
LW
Kent
1 recensie
Gegeten op 17 november 2019
Algeheel1eten1bediening2sfeer1

We had a dirty starter plate old food stuck to the bottom. Waited 50 minutes for our roast didn’t come until we asked for it. We all had the turkey roast which was no pleasant at all stuffing balls were hard as rock and one came out missing half the items. Wouldn’t recommend we went ther about 4 years ago and it was amazing real shame.

Melden
LR
1 recensie
Gegeten op 10 november 2019
Algeheel1eten1bediening1sfeer1

We booked for Sunday dinner - 6 people at 5pm. Arrived to 3 or 4 gigantic screens showing football. The whole restaurant was heaving with furniture rearranged to face the TV’s. it was so loud you couldn’t hear yourself think. No carvery at all and assume we’d have had to order bar food. We had a tiny table set up for us in the middle of the crowds and noise. We declined to stay and went elsewhere. Dreadful which was disappointing as we’ve been many times over the years. It’s now more like a pub than a restaurant.

Melden
GG
1 recensie
Gegeten op 10 november 2019
Algeheel1eten1bediening1sfeer1

Never liked the change to a huge noisy sports bar, but the food was always decent enough and good value. The carvery is now gone, was told we would need to order food at the bar. We had just spent 15 mins at the bar getting a drink and finding a member of staff to get us seated. We was also informed kids no longer eat free. Gutted! This used to be a great value family friendly carvery. We finished our drinks and went elsewhere for our Sunday dinner. We have also cancelled our Black card gym memberships as this was the last straw for us. Both and the gym and the restaurant used to be excellent and the savings we got with the Black card were great. Standards have dropped massively. Such a shame.

Melden
K
Londen
1 recensie
Gegeten op 10 november 2019
Algeheel2eten1bediening3sfeer1

Having never been here before I was told there was an amazing carvery which we were very much looking forward to. We had booked with friends, when we got there despite not being busy at all at the time, our table wasn’t ready and we waited following around the staff for a few minutes who didn’t know where they were seating us. They told us the unlimited carvery had gone and now it’s a menu between turkey or beef. We waited for an hour and then went to ask where our food was, of course less than a minute later our food came out. Freezing cold and the beef was wafer thin strips and bright red. After hearing another table was also comparing of cold food twice, we decided to send the food back. The waiter was great and agreed he would send it back too, offering is a refund straight away. He said they have had nothing but complaints since changing the carvery. The unlimited starters were however very lovely, just ruined by the long wait and inedible roast dinner. Such a shame.

Melden
NI
Kent
4 recensies
Gegeten op 10 november 2019
Algeheel1eten1bediening2sfeer1

Changed from a carvery to a set menu. 1 person behind the bar serving everyone. No staff at all. Food cold and not served all our party at once. Gravy like water. Absolutely loved the value and service of the Carvery and can’t see why they have changed. My advise is don’t go there. Staff did try but fighting a loosing battle

Melden
LB
1 recensie
Gegeten op 10 november 2019
Algeheel1eten1bediening1sfeer2

Numerous issues from start to finish! The food order was wrong at till point and we told them 3 times that we wanted 2 beef roasts only to have 1 turkey and 1 beef turn up! The starters were lovely but they were self serve and i think that's the main reason why that part of the meal was plain sailing! Food came out cold, table wasn't cleared, puddings were wrong and the overall service was non existent. The place looked lovely following the refurb but some serious work is required on the food and the service in my opinion.

Melden
MT
Kent
1 recensie
Gegeten op 3 november 2019
Algeheel2eten3bediening1sfeer2

The table we reserved for 8 was sat at by 2 people eating sandwiches - we had to sit at a different table by the window - which was cold!
Table not cleared. Long time for food/drinks to come out, service very poor - need more staff!

Melden
LG
Kent
1 recensie
Gegeten op 3 november 2019
Algeheel1eten1bediening1sfeer1

The roast dinner was awful, cold, dry and microwaved. Got a full refund

Melden
LO
Kent
1 recensie
Gegeten op 3 november 2019
Algeheel2eten1bediening4sfeer3

Food was freezing cold on a wooden block kids roast veg were sprouts and cabbage. Desserts were NOT desserts they were continental breakfast.. yoghurt, croissants and muffins that was it!

Melden
ZR
1 recensie
Gegeten op 2 november 2019
Algeheel1eten1bediening1sfeer4

Despite making a reservation, receiving an email confirmation and a 2nd email asking me to confirm that I still required the reservation, there was no table reserved for our party of 4. I know that it was the rugby final but there was nowhere near enough staff on duty, minimum 25 mins. to get a drink. When we finally got to the breakfast buffet there were no eggs, bacon, mushrooms or sausages left. They were replenished later but the queue was so long that the food continued to run out. It was obvious that there was no control as many people were just helping themselves without paying. I would have asked for a refund but despite asking at the time of handing over £40 I was not given a receipt.
Regards

Melden
IF
Kent
2 recensies
Gegeten op 1 november 2019
Algeheel4eten5bediening4sfeer3

Although I booked a table when we got there we were told to go and sit anywhere and then go to the bar to order food.

Melden
OT
1 recensie
Gegeten op 27 oktober 2019
Algeheel2eten2bediening4sfeer1

No, I'm afraid not. The music was over the top loud, so not the sort of atmosphere to enjoy a leisurely Sunday lunch. I don't like the idea of serving a Sunday roast on wooden boards - not hygienic and not good for holding the gravy. I asked for a plate, which my request was granted by very helpful and friendly staff. I have never seen a prawn cocktail with just prawns and sauce in a glass jar! Not very good at all. The roast turkey was very dry and so was the cauliflower cheese, which was a solid lump. It was not good value - luckily I had a 2 for 1 voucher (which the staff didn't know what to do with it) but I would not have been happy to pay full price for this dinner.

Melden
LL
Kent
1 recensie
Gegeten op 13 oktober 2019
Algeheel3eten3bediening2sfeer2

There was not enough staff, we waited long time to give our drinks order, then waited for drinks.
Staff were difficult to find when needed
Food was fine and it was reasonable with kids being free but the restaurant is way too big @ open if there isn’t any staff. We wouldn’t rush back unfortunately .

Melden
SC
1 recensie
Gegeten op 13 oktober 2019
Algeheel4eten4bediening3sfeer3

The food at the Carvery was good quality but the starters and puddings were small and the choice of puddings was limited at 2pm when we had ours even though the restaurant had not been busy at the time. We had not used the Carvery before and we had no explanation as what to do etc. The waitress served us our drinks but did not come to the table after this. We paid our bill at the bar. The restaurant was quite noisy with TVs etc. We were on a two for one offer. We would use the restaurant again but would not have the Carvery as would not consider the full price good value.

Melden
m
1 recensie
Gegeten op 28 september 2019
Algeheel3eten4bediening3sfeer2

Did not know it was a sports bar, so be prepared...
food was good but no service at the table, ordered at the bar or via app.

Melden
JR
1 recensie
Gegeten op 27 september 2019
Algeheel3eten3bediening3sfeer2

Unfortunately this is a sports bar and not a restaurant and if you're looking fir a quiet meal don't choose here unless you can lip read!

Melden
MT
Kent
1 recensie
Gegeten op 22 september 2019
Algeheel3eten3bediening3sfeer2

Good choice for starters and mains. Lovely meats. Puddings were poor, had to remind staff several times to get ice cream and drinks. No choice of hot puddings and waffle machine not there anymore. Dreadful tv screens everywhere so you can’t enjoy a quiet family meal. Music on top of that was too much as well. A shame because the starters and mains were gorgeous

Melden
AJ
1 recensie
Gegeten op 21 september 2019
Algeheel1eten1bediening1sfeer1

The new layout is awful. I appreciate the business from football matches however instead of keeping tables eating to one side we were in the middle of all the beer drinking with kids. There was little to no veg on the carvery and when requested was not replenished. Have eaten here several times but this will be the last after it took1 hour for lunch to arrive the day before as well! Very disappointed.

Melden
CS
Kent
1 recensie
Gegeten op 15 september 2019
Algeheel2eten2bediening4sfeer3

I would recommend for a special occasion dinner , because of the price. The basic bottle of Rose wine was over priced . The food was tepid but well cooked . The staff were pleasant and helpful . We did not see a price list any where which would have been helpful .

Melden
SC
1 recensie
Gegeten op 13 september 2019
Algeheel1eten3bediening1sfeer1

We arrived early and was welcomed by two members of staff, who escorted us to a table straight away. Served quickly and our food/drinks order taken. After that it all went down hill! 1hr to receive even our starters by which time everyone around us that had arrived after us had all been fed and some had even left.
Food was lovely when it finally arrived but for the price, we expected service to be much better!

Melden
S
1 recensie
Gegeten op 7 september 2019
Algeheel3eten4bediening2sfeer1

Been here previously,No separate restaurant anymore. Had to order at the bar. Food was from a limited menu but it was ok. Unfortunately no ambience at all, just loud.

Melden
MW
Kent
1 recensie
Gegeten op 31 augustus 2019
Algeheel1eten3bediening1sfeer1

After over an hour and a half wait we finally got our food as they had sent it to the wrong table. The booking for the table wasnt needed as we were sat in the bar not a restaurant. Overall bad experience and one I wont be doing again.

Melden
AM
Kent
1 recensie
Gegeten op 18 augustus 2019
Algeheel1eten1bediening1sfeer1

Awful way over priced horrible carvery . Soggy roast potatoes. Stuffing balls that could do serious harm so hard . Watery gravy . In edible beef . Watery ice cream . Starters just sat out getting warm prawns how dangerous. Warm trifle coz sat out . All in all pretty disgusting don’t bother

Melden
S
Kent
1 recensie
Gegeten op 11 augustus 2019
Algeheel5eten4bediening5sfeer5

We had a really great experience. The food was beautiful the staff were really friendly and we had a great time.
The only tiny issue we had was that the chilled desserts tended to warm a little on the side which affected the consistency of them.

Melden
S
1 recensie
Gegeten op 10 augustus 2019
Algeheel1eten1bediening1sfeer1

Very noisey, was not told there would be football on huge telly screens, when there was a goal scored it was even worse. We paid good money for our food and evening there. It was not pleasant sitting in the dining area. We were unable to hear each other talk. Did ask for a quiet area, was told we could sit anywhere, but there was no area without the noise. Bar people who served us, could not give us the time of day. Only one lady who served us was polite. We ordered 4 puddings, only one came we had to chase up the other 3 puddings. We have been here before with no compliant, not sure what has happened, but would not go back

Melden
SK
1 recensie
Gegeten op 28 juli 2019
Algeheel2eten2bediening1sfeer2

It is a buffet system which was not explained before we sat down. Had to ask for someone to come and take the drinks order and not all drinks arrived together despite the restaurant not being busy at the time. Table was NOT cleared at all until we asked after having had starters, main and dessert and all the plates had been stacked up by us on the table in the middle. It was a party of 7 adults and one child!! Were offered a free drink when we complained which was after the meal so what was the point!! Used to be an amazing place to eat and will probably never return now

Melden
JS
Kent
2 recensies
Gegeten op 26 juli 2019
Algeheel5eten4bediening5sfeer5

Great place, friendly staff, gluten free roll was like a brick but the rest of the food was lovely.

Melden
DM
1 recensie
Gegeten op 21 juli 2019
Algeheel1eten1bediening1sfeer1

Abouslty terrible food was cild and some stuff uncooked gammon ran out and was told 3 4 mins 15 mins later still no gammon was told another 5 mins ended up with dry turkey. When when we left gammon was still not out had to wait 5 mins for gravy. And area very messy. Very noise environment more like being in the middle of a pub rather than gone out for a nice meal was a total embarrassment as this was for my mother birthday. Would never return and would not advise any one who was thinking of going

Melden
T
1 recensie
Gegeten op 30 juni 2019
Algeheel3eten1bediening4sfeer4

We arrived at 5pm to be told there was no meat left on the calvary that we had booked for!
Manager offered to cook chicken but we said no we should get the choice, as it’s a Calvary.
So we had Calvary with NO meat! We then had vegetables etc, which was cold and tasteless. NO gravy and very very hard Yorkshire’s to the point you couldn’t eat them. We did complain and we wasn’t the only family to complain. The manager squashed our Calvary bill and we only paid for drinks!

Melden
L
Kent
3 recensies
Gegeten op 16 juni 2019
Algeheel5eten4bediening4sfeer5

We had a brilliant meal at the Village Hotel for Fathers Day, the food was amazing I would like to have seen more of a selection of Starters and pudding. As the hotel has been refurbished recently i was hoping the menu would have changed too. I was ok with the starters but my Partner and daughter just sat there while i tried the food as there was nothing that they like apart from a Bread roll.

Melden