The Secret Garden
Lovely surroundings to sit and relax. Lovely afternoon tea well worth the money. The staff are polite and attentive.
Beautiful location, great service, afternoon tea was traditional, very nice, but nothing outstanding. Finger sandwiches a bit dry on the ends and lots of wasps
Delicious afternoon tea served by great staff in beautiful surroundings. Only fly in the ointment was quite a few militant wasps when attempting to eat outside, moved inside as a result. We were made aware of the wasps outside, which they are resolving, on arrival. Shame though as it was so beautiful outside.
Staff is friendly and professional, they even given me a doggy bag to bring the rest of my afternoon tea with me :)
After waiting a very long time to be seated we were shown to our table and pretty much left to our own devices! There were at least 3 empty tables around us waiting to be cleared. Our food was good but too expensive for what it was, if the ambience and service were better then the price would have been fine.
We attended a business lunch for 5 which had been booked for sometime. The restaurant was very hot with no fans or windows open next to our table.
Service was slow and we had to remind staff for cutlery and mayonnaise and water
There were children running around unsupervised
Food was very good
We have been before and had a much nicer experience but on this occasion it was lacking quality.
Lovely food but disappointed in the way we were treated by the staff. A very nice male waiter seated us at the rather dirty table but after that we were served by four different waiters and I had to ask to have the table wiped. It would have been better if the same waiter could have served us throughout.
Been here several times for Afternoon Tea. Great service and great food every single time. The staff are really friendly and the setting is beautiful. Highly recommend and great value for money
The main man was just as charming and professional as last time we visited and is the perfect host; one of the main reasons for visiting again. Food was good but not as good as it has been but still good enough. Venue is a wonderful, serene haven and faultless but a wedding party sitting alongside us were a little loud and dented the usual peace and tranquillity on the terrace. Still a favourite, nevertheless and we’ll be back.
We spent an delightful afternoon at the Secret Garden having Afternoon Tea. The food was delicious and the service good.
It’s a very pretty place to visit and I can see why it’s popular. The service from our waiter was attentive. I ordered orange juice and he told me “apple is better” so I went with his recommendation and was disappointed. It was not fresh apple juice and tasted watered down. He did the same with our brunch, we were recommended the mushrooms with eggs and chorizo and we were disappointed there too. The eggs were rock hard from being over baked and the dish, sickly. It stated that it was served with bread. Which was a toasted garlic bread (this should have been disclosed). My mum had the full breakfast. The ingredients used are undoubtedly high quality, but fell short. There was pulled pork on the plate which was advertised as sausages. No toast given, which would be nice for the price and no meal check. We were not offered anything further after our plates were cleared and I had to go inside to pay.
The coffee was really disappointing. Either the quality of the beans are poor or the coffee machine isn’t regularly cleaned.
Other members of staff (all male) were not as friendly as our server and two were arguing at the till as we were leaving which is unprofessional. I am glad we went as the setting is very pretty but we would not rush back.
The place is lovely inside and outside on the terrace too, very pretty. Delicious fresh food and friendly, helpful people.
My husband, daughter & I enjoyed our wedding anniversary lunch on Wednesday very much.
We were well looked after by the friendly, efficient staff. Food was very tasty and it was great to see quite a few couples enjoying afternoon teas, sitting outside on the terrace overlooking the delightful garden.
We shall be back very soon to experience an afternoon tea.
Lovely restaurant; beautiful garden, quality food, pleasant staff.
We had a table booked for lunch at 1pm which is when we arrived. I was asked “ what was I there for” lunch! We sat down and was shown a very dreary menu. Two of us opted for sweet potato soup which actually was carrot and potato. We waited at least 15-20 minutes for that and it was barely warm. The next course was allegedly red mullet but the very small portion was so over cooked it was tasteless. Again this food was only warm. Two others went for chicken which was the only alternative on the menu. My husband said that his was only warm and he had no idea what the white cream like sauce was supposed to be. We waited about 20 minutes for the main courses to be served. Dessert ! The waiter got confused by four desserts so again after a very long wait only bought three. We had to wait again for another pudding to be cooked. All in all it was not good. The service is appalling and the wait for food is not acceptable. There was only one other table having lunch and they were just two people. It’s not as if the chef was rushed off his feet with a full restaurant. Three other tables were having afternoon tea. Will I return? If I do not for a good while as things need to improve. I’ve spoken to other people who have also recently been there and their experience was the same.
I visited The Secret Garden with my husband and daughter (age 3) for afternoon tea. We booked in advance and had fairly high expectations. It's a bit above our usually price range but we thought we'd treat ourselves. The food was lovely. It was a bit too sweet for me overall (not something I say often!). Some more savoury elements would have been good but that's personal taste.
I had a few issues with the service. On arrival we were told to wait, which is fine but we stood by the counter for 5 mins or so with 4 members if staff milling about at the bar. We felt a bit silly standing there. When we were seated the chair I sat on had a broken arm (i swapped the chairs over myself and told a member of staff who was not overly interested). Despite booking we waited 40 minutes for our food. I was starting to get annoyed and was considering going to tell them not to bother when it finally arrived. The next table got theirs pretty quickly so maybe it was just bad luck on our part.
Overall... The service put me off a bit but the food was lovely. Particularly the fudge!
Took Australian friends and family and had a brilliant day. Would certainly recommend 😂
6 of us came for a Father’s Day afternoon tea and it was wonderful, very family friendly stuff and the garden was beautiful,
Lovely sandwiches, I could have done with one or two more of them, lots of yummy cakes too.
I have been once before for lunch and that was very yummy too
A beautiful location and delicious afternoon tea. Nice to be given cardboard boxes to take home what we couldn't finish. Was excellent next day too!
we both got sick from their mushroom special....sadly.
I’m always so excited when I visit the secret garden and have been 3 times. Ow since my first visit in March. The customer service is excellent, with charming waiters and lovely decor it’s easy to see why. Myself and my husband had the fish cakes to start. They are full of flavour and so fresh. For main I had the open steak sandwich and my husband had the pork burger. Both were exquisite. To end our afternoon we ordered pistachio cake. The serving of this is awesome and always has us coming back again for more. The only thing I would say is that the menu could do with a few more choices on it, but only a few as the dishes we’ve had so far have been excellent. We will be back again soon!
A wonderful reception as always from the fantastic staff at the Secret Garden. Wanted to celebrate our first anniversary by returning to where we were married. Such a wonderful inviting location in a glorious setting. Cannot recommend and thank the team enough for making our visit another to remember.
Secret Garden never fails to impress, always happy when we leave here.
Disappointing, we were not offered the set lunch menu when we arrive because there was a wedding reception. However, when given the dessert menu, the set lunch menu was offered. We would have appreciated a phone call to warn us.
Food was good ....especially Cauliflower soup ( can I have recipe please?) but not enough for price as I was still very hungry after meal. Service , unfortunately, was very slow....had to ask if Starters then Main Meals were ready after a reasonable period of waiting.
Beautiful environment with such pretty gardens to view while eating a delicious lunch. The set lunch menu is great value. Lovely staff particularly a young man named Jamie who seamlessly pulled back a situation over an order muddle up. Loved it.
We had afternoon tea here for my wife’s birthday, the service and the welcome was very good,
The front of house staff were friendly and James our waiter very helpful. Now the food
Out of this world!!! The chef done us and the restaurant proud.
I would highly recommend the secret garden, for the setting, the staff and last but not least the food
I have put the noise level at energetic as you do not have a selection for very noisy and offputting as this is what it was.It was the only thing that spoiled our lunch
We had a very enjoyable lunch at the Secret Garden and sat outside on a lovely sunny day.
Staff were lovely, interested, and paid just the right amount of attention to us.
Lovely environment and we sat in the garden which was lovely, well kept and beautiful flowers
The afternoon tea was fantastic with a lovely selection of sandwiches, cakes, teas, and not just one, but two scones each! We couldn’t quite manage all the sweet treats so took the rest home. We were fortunate with the weather and were lucky enough to sit outside. It is in such a lovely and peaceful setting and after looking at the main food menu I am sure I’ll be heading back again soon.
This is a favourite place for my family and I to come to. Whenever anyone comes to visit us in Kent, the Secret Garden is a must!!
Nice surroundings and ambience. Food was lovely and was fresh. Although I didn't have a cream tea it looked delicious.
Really lovely place... really beautiful.
Absolutely fantastic time. Booked for an early week birthday lunch for two. My partner and I were treated with the most friendly and professional care. Highly recommended
Lovely setting for afternoon tea on a sunny day. Sat in the garden area under shade which was lovely. Generally great service just one person not really engaged in the job and didn’t tell us what was on our tea plate as delivered.
Unfortunately some of the food was a bit dry on the outside so may have been left out once made and I also think that as I was very sick later on the day and thought perhaps the egg mayonnaise had been made a bit too early and left somewhere not cool enough.
Lovely food, fantastic setting and staff very helpful. Lovely sunny weather made our cream tea enjoyable
Stunning premises and incredibly helpful and genuine staff, even though the table next to us were being difficult, we were never overlooked and had such a nice afternoon tea!
Absolutely recommend. The food is incredible.
As always the staff were friendly and attentive and the food was amazing! We always have a lovely time and look forward to our next visit!
The experience was lovely as was the afternoon tea. The service was impeccable.
The only thing I would say marred our afternoon was the noise but I would have to say that would not stop me coming back and we intend to later in the year.
Thank you to all of the staff.